technical Support Enginieer
Hewlett-Packard
Total des années d'expérience :3 years, 1 Mois
- Assist customer
- Analyze the hardware issue
- Make Diagnosis of HP hardware euipement (servers, storage hardware)
- Provide appropriate solution
- Ensure followed case
- Ensure customer satisfaction
- Prospecting, trade negotiation, analysis of customer needs, building supply and arguments of the proposed solution.
- Installation of the technical offer: smartphone mail configuration, BlackBerry's activation (BES, BIS) service configuration Smart Voice ...
- Monitoring equipment test business management business and inventory management (ERP, CRM).
- Ensure customer satisfaction
We prospect customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.