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Yassine Elharch, Call Center Agent

Yassine Elharch

Call Center Agent·Intelsia

Morocco

High school or equivalent, Diploma in Interactive & Graphic Art

Work experience

Total years of experience: 7 years, 10 months

Call Center Agent

December 2016 - September 2024

Intelsia

Morocco

December 2016 - September 2024

• Provided excellent customer service by handling inbound and outbound calls efficiently.
• Collected and recorded customer data accurately into the system.
• Resolved customer inquiries, ensuring a high level of satisfaction and retention.
• Developed strong multitasking and problem-solving skills in a high-pressure environment.

Data Collection and Analysis
• Proficiency in Excel, SQL, and statistical tools like R and Python
• Excellent communication and teamwork skills
• Familiarity with sports terminology and rules
• Attention to detail and ability to work under pressure
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

Office ofVocational Training and Labor Promotion

June 2013

June 2013

High school or equivalent, Diploma in Interactive & Graphic Art

Morocco

GPA (rating): Very good

GPA (rating): Very good

Technicien specialist

Hobbies and interests

Fantasy Sports