IT Trainer
Shaqra University
مجموع سنوات الخبرة :5 years, 9 أشهر
* Provide coaching to students for professional IT courses.
* Provide training for Students related with their study.
* Provide training for teachers on new advance tools.
* Conduct presentation on Microsoft Products
* Team leader of Research Group and assigning different task in Research group.
* Conduct QoE Tests for Students toward study.
* Conduct QoE Tests for teachers toward student improvement program.
* Responsible for Exam Controller.
* Perform analysis of live network using OSS KPI report.
* Retainability
* Cell Availability
* Mobility
* Guiding team on drive routes and daily follow up.
* LTE/WCDMA internetworking (IDLE, Dedicated)
* DL Throughput/ UL Throughput analysis and ensure the desire throughput on all sites.
* Log file analysis using Tems, Nemo analyzers
* Verification of site performance KPIs and tuning for site acceptance.
* Analysis and preparation of report from drive test logs and troubleshooting the problem.
* Network planning using planning tools MapInfo professional, Asset enterprise and overture.
* To perform intra handover/Coverage of the site.
* Analysis of RSRP, RSRQ, SINR.
* Comparison between SINR and Download throughput
* Comparison between SINR and Upload throughput
* CSFB Tests ( IRAT, SMS, MMS, Wi-Fi Teetering)
* Customer Complaint
* Assisting with seniors for support; ranging from Server to IP phones
* Propose and apply solutions to identified problems
* Manages the service desk
* Maintenance of the company’s IT infrastructure and telecommunication system
* Set up the video conferencing as per required
* Assisting System Administration team and network engineers with administration of operating systems and network equipment
* Provides individual training and support on request
* Provides recommendations about accessing information and support
* Maintains current and accurate inventory of technology hardware and software resources
* Ensures the quality network access to all staff members
* Configuring and troubleshooting software and hardware problems
* Identify and provide solutions to computer related hardware and software problems.
* Resolving Tickets
* Receiving and resolving complex issues and meeting customer needs
* Providing services according to SLA (Assigning SLA’s according to customers contract and company polices).
* Resolving escalated customer complaints without the need for team lead intervention
* Troubleshooting Network problems and wireless Networking.
* Configuring systems for installation of Software and Hardware.
* Online support with help of Team Viewer
* Configuring Networking systems, installation systems in a LAN environment.
* Monitoring Servers/Networks on MS-Windows operating systems for performance and security.
* Establishing Internet connectivity, managing content information and prevention of hacking
* Performed a variety of tasks associated with the installation and management of PC’s workstation, servers and networks.
* Installation, configuration and maintenance of the equipment
* Management of Microsoft Exchange server and handling of all the email related inquires.
* Responsible for day-to-day maintenance of these systems, including troubleshooting, upgrades, various computer/network and software-related issues and backups
* Maintains and coordinating the security of the company computer network.
* Performs service calls for network related problems on campus.
* Identify and provide solutions to computer related hardware and software problems.
- Managing Switches & Servers
- Installation of Windows and all others software
- Purchasing Hardware & software
- Linux/Unix
- Designing of Network
- Cabling of Networks
Major subjects are: • Wireless Networks • TCP/IP • Wireless Personal Area Network • Signal Processing • Telecommunication Systems • Radio Communications • Network Security • Mobile Communications • Scientific Research Methodology • Network Management