IT Project Manager
Al Rajhi Bank
مجموع سنوات الخبرة :21 years, 1 أشهر
Managing multiple IT Projects under IT Operations to deliver the projects on-time.
• Leading the Main Datacenter Day-2 Project which enhances the availability of the 130+ Racks in Day-2 including the MEP Systems, IT Infrastructure from end-to-end completion of the Project.
• Achieved Disaster Recovery Datacenter Expansion Project. This included the execution for all the MEP systems including the IT Infrastructure to enhance the site on the industry’s best practices while ensuring a reliable/safe environment.
• Working with IT PMO for OPEX & CAPEX Budgets for every year.
• Effective Team Member of ARB Mega Projects Team for the successful implementation of IT Projects in Al Rajhi Bank HQ Tower & Al Rajhi Bank IT & Operation Center.
• Involved in initiating, planning, & executing of All IT Projects for the above newly constructed campuses.
• Understand all project in-depth to ease and facilitate the Mega Projects team for the purchase of IT materials/equipment.
• Managed and support multiple passive contractors for the laying of the cables on both sites as per the company and technology standards.
• Managed the full implementation/installation of 4000 VDIs (Virtual Desktop Infrastructure), using cloud infrastructure.
• Involved in Mobility Team to enable the effective relocation of staff to ARB HQ Tower & ARB IT & Operation Center from the old Head office. Involved in successful relocation of 4000+ staff and consultants.
• Managed the implementation of GSM Coverage (In-Building Solutions (IBS)) to cover the whole campus for GSM for all major carriers available in Saudi Arabia.
• Successful implementation of AV Projects for both campuses consisting of Booking Schedular, Cisco Telepresence, IPTV. The integration with the existing Cisco Environment delivered successfully.
• Successful implementation of 122 WAP (Wireless Access Points) to offer Wireless Access to the staff available in the campus.
• Implementation of 85 multifunction printer (mfp) to deliver printing facilities to the staff.
• Involved in datacenter infrastructure readiness and migration for al rajhi bank main datacenter
• Ensure that the project deliverables are on time, within budget and at the required level of quality.
• Worked with Product Management and Marketing to help define / refine sales messages and ensure sales packages are developed and messages communicated to sales team
• Ensure that the Pre-Sales resources evolve in line with the Marketing Message and Sales Teams stated requirements
• Production of responses to Requests for information and Requests for pricing
• Work with Sales personnel to provide product, business and technical knowledge in support of pre sales activities
• Liaison with Product Managers and Development to understand details of product direction and design and communicate information back to sales organization.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs etc.
• Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for preparing for meetings and understanding differentiators between the company and its competitors
• Develop product centric selling strategies
• Monitoring and managing the technical pre-sales environments
• Developing and generating the sales and related reports for analysis
• Worked as a Product Manager for WatchGuard XTM & XCS and Exinda, deal directly with the Vendor to get the maximum output from the vendors.
• Engaged in Pricing for Product such as WatchGuard XTM & XCS, BlueCoat, Exinda and AVIRA Antivirus Solution
• Provide Discount and negotiation with Distributor on the above specified products.
• Provide Demo and also providing the customer with products Proof of Concept (POC).
• Maintain professional and good relation with the Distributor.
• Gather Customer requirements via corresponding with the customers (Emails, Phone Calls, meeting or any other medium of communication).
• Design the solution as per the customer needs and then provide the required solution which will be later implemented by the CSG Team
• Propose a solution that addresses and exceeds the expectations, considering budget and time constraint.
• Studying customer’s pain point and growth plans.
• Engage with Sales Team in the field for meeting and presentations.
• Create and delivering informational presentation that defend the solution and persuade the customer to buy it.
• Creating and modifying the Scope of Work, work breakdown structure (project tasks), Bill of Materials (BoM), and Network Diagrams.
• Involvement in the proof of concept.
Handled network problems and troubleshoot network issues
Managing routers, switches (Juniper, Cisco, Maipu, Foundry)
Profound knowledge of frame relay and MPLS, managing firewalls and troubleshooting
Acting as Incharge Network Operations, Taking care of Day to day operations related to NOC (Network
Operations Center).
Managing Shifts for 24x7 Operations, thus helping in smooth operation of the department.
Helping/Educating junior engineers in performing daily operations and issues.
Solid understanding of IP addressing, network design, communication protocols and network
infrastructure, Imparted 1st and 2nd tier support and scrutinized network documentation.
Delegated to open incidents with vendors and handle issues
Managing users on Active Directory using Microsoft Windows 2003 Server.
Responsible for maintaining users on Microsoft Exchange Server 2003 (Creation, Deletion etc.).
Working on the Windows based Webhosting solution running Plesk Software. Responsible for the day to
day operations which include creation of the domains, assigning permissions, limits etc.
Part of Metro-Ethernet/GPON working group for extending the fiber ring and evaluation of different services.
To entertain entire inbound Calls received regarding the Cyber Internet Support. Where responsibility
also includes receiving and troubleshooting Calls, received from Nationwide
Assist junior engineers to provide Online Technical Support (Internet).
Act as a coordinator between Customer Support Department and Network Operation Center.
Assist Network Operation Center to maintain and update software at company’s FTP site.
Install, Configure, and Manage all Windows Platform (2000, XP etc).
Provide Online Support to customer for almost all browsers and email clients with configurations.
Install and configure Desktop / Laptops and accessories.
The responsibilities were about taking care of the Management in the absence of the Managing Director
Looking after the Office Administration and Staff. The responsibility also includes regarding the
Recruitment of Personnel.
2.92 out of 4
3.08
