IT Project Manager
Pixachio Web Solutions
Total years of experience :16 years, 11 Months
Achievements:
• All websites at Pixachio Web Solutions (http://www.pixachio.com/works) were either developed or project managed by self.
• Developed Content Management System based on ASP.NET
• Developed the Ministry of Health of UAE website
Responsibilities:
• Spearheaded all activities of the firm and oversaw the implementation of multiple projects within the region, developed new services and license business opportunities in the assigned region.
• Formulated proposals and quotations and closed deals with clients, entered into strategic negotiations and mapped the scope of deliverables prior to undertaking commitments.
• Handled the recruitment, management and career development of consulting staff, delivered all projects as per agreed SLAs, ensured customer satisfaction and paved the way for future references.
• Developed project roll-out and implementation plans, assumed responsibility for project P & L at the regional level and met professional services revenue and profit quotas as envisaged.
• Monitored project activities and advised staff of issues due to resource availability, made alternate arrangements and provided for cross-skilling and staff competency development.
• Member of Change Advisory Board (CAB)
• Create and maintain comprehensive project documentation, including Business Requirements Document (BRD), Business Case, Solution Architect, Project Plan, Charter, ..)
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Monitoring deliverables and ensuring timely completion of projects.
Responsibilities:
• Overseeing the implementation of analytical studies pertaining information systems in the area and determining the needs and requirements of users, proposing necessary alternatives and managing the implementation of the same.
• Updating the ministry's services via electronic systems, supervising the implementation of the reports required by different organizational units.
• Guiding the implementation of manuals for the use of systems, software and technical manuals for the systems developed and applied in the area, contributing to continuous development and organizational excellence initiatives in addition to handling all other tasks assigned by the direct president
Awards:
• Received 3 appreciation certificates for the Best Performer till date.
• Appreciation certificate for achieving best strategic website of the government and semi government sectors, and golden award in Arabian e-governments
• Appreciation certificate for achieving 100% score in the smart electronic transition of the major government services.
• Appreciation certificate for achieving best service given through mobile application for the social affairs category.
• Appreciation certificate for achieving best mobile application in the Middle East 18 for the government category.
• Awarded 3 appreciation certificates for excellent performance during Gitex from 2013-2016.
Achievements:
• Developed the General Authority of Islamic Affairs official mobile application (Awqaf)
• Conceived and developed the official mobile application for the main website (www.awqaf.gov.ae)
• Performed the integration of the website with MOF eDirham gateway and develop eDonation capabilities.
Responsibilities:
• Overseeing the development of web and application services consistent with the requirements and capabilities of the entity, managing project resources and ensuring all deadlines and deliverables were duly met.
• Coordinating all system aspects of the project in addition to mapping project scope, objectives and streamlining efforts toward attaining optimum project configuration in line with the critical success factors.
• Formulating strategic plans, monitoring project progress, enhancing and ensuring promotion of services provided across client sites.
• Maintaining highest standards of quality on deliverables according to envisaged implementation methodology and ensuring that escalation procedures are followed.
• Managing the mobile application project, CRM project, the entity website and CMS while adhering to all UAE government websites guidelines.
The organization is the number one mobile service provider in the Middle East.
Achievement:
Developed subscription and billing based services by Integration with Zain KSA, Zain Jordan, Orange, Umniah, Zain Sudan, Zain Yemen, STC, Mobily, Etisalat, DU, Turkcell, Airtel, Omantel, and other operators.
Responsibilities:
Oversaw all critical issues pertinent to project success right from initiation to termination, compiled project status reports, composed project schedules, identified and resolved technical problems encountered.
Identified and analyzed system requirements, defined project scope, requirements and deliverables, ensuring timely project completion and proper documentation, provided expertise and analyzing design, development and implementation of technical systems in addition to resolving highly complex issues.
Recommended alterations if required to circumvent bottlenecks in project implementation and provided constant mentoring to team under purview, planned mitigation strategies, monitored and reported performance and managed project closure with company customers.
Worked with customers and the marketing department in tandem to develop new or custom features for software products/services.
Conducted gap analysis, system architecture audits, suggested process improvements and forecasted future requirements, implementing plans and schedules, as well as documenting business solution requirements.
The organization is the world's leading service provider of IT business solutions and communication services to the air transport industry.
Responsibilities:
• Designed custom applications, enhancements and support, allowing the company to provide superior service to its clients.
• Monitored security system performance logs to identify problems. Designed and implemented web site security measures such as firewalls or message encryption.
• Prototyped possible approaches to problems and translated raw data into informative information for management. Held responsibility for creation and integrity of the company’s database systems and data.
• Identified problems uncovered by testing or customer feedback. Recommend and implement performance improvements.
• Performed regular system checks and preventive maintenance to ensure optimum system performance. Troubleshot and provided technical support.
• Performed web site tests according to planned schedules, or after any web site or product revisions. Designed and implemented web site security measures such as firewalls or message encryption.
Responsibilities:
• Planned and managed corporate training courses as per the demand and requirements of the students. Defined course objectives and outlined course structure.
Delivers and presents training courses to students.
• Interacted with new learners to help them choose courses which fit their practical needs. Monitored and generated reports for students and instructors time tables, academic plans, final examination plans, and all supportive administrative activities.
• Trained staff about any new development incorporated in the system along with defining new training requirements to meet the development in IT field.
• Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all trainees attain international standards of compatibility.
• Obtained feedback, designed training schedules, evaluated learners’ understanding and interests through feedback, quizzes and questioners, maintained training records and a database of training programs.
Computer Science