Yazan Abu Hazeem

• Responding to inquiries pertaining to work order status, equipment maintenance history, work orders, consumption of standing work orders, preventive maintenance and outstanding trouble reports by utilizing MAXIMO software and query tools.
• Instrumental in instituting and maintaining reference data links to documents allied with different pieces of equipment within MAXIMO including drawings, records, certificates, completed forms, manufacturer's maintenance manuals, spare parts and operational data including SOP's, runtime, starts/stops and # of operations.
• Assuming responsibility for inputting and updating data, consequently ensuring accuracy of data files and conducting routine maintenance of system static data, record and tables to ensure smooth workflow.
• Examining work requirements/work orders entered to ensure that work plans, equipment and other information are accurate for smooth functioning of day-to-day activities.
• Handling the entire development life cycle including preparing detailed technical specifications, operating locations, routes to equipment and executing Job tasks as per the requirement for better work flow.
• Supervising the requisite data logs/records in and outside the control room, thereby keeping a track of monthly reports for equipment performance analysis within established standards and guidelines.
• Accomplishing various duties as assigned by management including Maximo Access Request (MAR), training requests and documentation along with reconciling statements and performing an array of activities as per requirement.
• Maintaining and updating a comprehensive list of users’ complaints/problems and according providing appropriate solutions in close coordination with IT Help Desk and submitting ad hoc reports whenever required.
• Supporting users in the technique for entering and configuring data, resolving day to day system queries and assisting in the functions, application and operation of the MAXIMO System to perform tasks more efficiently.
• Functioning as an interdepartmental link, thereby resolving information distribution issues and report requests, along with determining conflicts between various Maximo users and thus ensuring the most productive data work flow.
• Steering the team in identification/ implementation of process enhancement opportunities to increase efficiency and utilizing technology to improve operations.

• Issuing and renewing insurance policies for group and individuals contracts.
• Review the polices cost and calculate the admin fees.
• Add adherent to insurance and insuring accuracy of date by utilizing I-Gem software.
• Issuing and renewing insurance cards.
• Preparing addition and error correction schedules and submit it to relevant section.
• Delete adherents form insurance and calculate the returned premium to contract holders or guarantors.
• Follow guarantors complains which related to system problems and submit it to ICT department to solve it.
• Prepare reports which related to claims history or in and out hospital activities with accrued cost.
• Prepare insurance certificates and submit it to relevant section.
• Provide guarantor employees with the necessary training on I-Gem.

Key Responsibilities:
• Responding to inquiries pertaining to work order status, equipment maintenance history, work orders, consumption of standing work orders, preventive maintenance and outstanding trouble reports by utilizing MAXIMO software and query tools.
• Instrumental in instituting and maintaining reference data links to documents allied with different pieces of equipment within MAXIMO including drawings, records, certificates, completed forms, manufacturer's maintenance manuals, spare parts and operational data including SOP's, runtime, starts/stops and # of operations.
• Assuming responsibility for inputting and updating data, consequently ensuring accuracy of data files and conducting routine maintenance of system static data, record and tables to ensure smooth workflow.
• Examining work requirements/work orders entered to ensure that work plans, equipment and other information are accurate for smooth functioning of day-to-day activities.
• Handling the entire development life cycle including preparing detailed technical specifications, operating locations, routes to equipment and executing Job tasks as per the requirement for better work flow.
• Supervising the requisite data logs/records in and outside the control room, thereby keeping a track of monthly reports for equipment performance analysis within established standards and guidelines.
• Accomplishing various duties as assigned by management including Maximo Access Request (MAR), training requests and documentation along with reconciling statements and performing an array of activities as per requirement.
• Maintaining and updating a comprehensive list of users’ complaints/problems and according providing appropriate solutions in close coordination with IT Help Desk and submitting ad hoc reports whenever required.
• Supporting users in the technique for entering and configuring data, resolving day to day system queries and assisting in the functions, application and operation of the MAXIMO System to perform tasks more efficiently.
• Functioning as an interdepartmental link, thereby resolving information distribution issues and report requests, along with determining conflicts between various Maximo users and thus ensuring the most productive data work flow.
• Steering the team in identification/ implementation of process enhancement opportunities to increase efficiency and utilizing technology to improve operations.

Key Responsibilities:
• Aided the management to develop and maintain an effective system of Document Control record archive for engineering department in line with organizational policies and procedures.
• Planned and devised database in Microsoft Excel for the Mark up and As Built Documents, whilst ensuring strict adherence to organizational policies and procedures.
• Directed the preparation of daily/weekly/monthly documentation and final acceptance Report, hence liable for the records turnover to the client and documentation of company records for better workflow.
• Closely monitored the document control status, control sheets, transmittal issuance and correspondence status, accordingly provided information to project management for further corrective measures.
• Directed all process and kept a track of all incoming and outgoing project documentation and correspondence via document control system for seamless functioning of activities leading to optimal growth chart of the organization.
• Drafted reports on project progress and other project specific information, to take curative actions in case of variance. Organized, maintained project documentation including hard and electronic copies.

Key Responsibilities:
• Maintained and developed computer systems, networks, sustained new applications and arranged new users to support the needs of core business.
• Directed, supervised and controlled all activities pertaining to installation and maintenance of software systems to ensure smooth functioning of the activities in an efficient and effective manner.
• Handling an array of tasks associated with connecting the devices to the internet in compliance with established policies and procedures.
• Accountable for resolving various network connections of all devices including computers, printers, thereby provided maximum performance and availability to the users.
• Ensured procedural adherence. Resolved any unexpected technical difficulties, identified bottlenecks and provided effective solutions.
• Kept abreast of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.

Key Responsibilities:
• Assisted customers in opening and closing accounts, whilst ensuring strict adherence to bank policies and procedures.
• Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations.
• Provided efficient services to customers including keeping track of customer accounts and issuing of ATM cards, Visa Credit Card within established standards and guidelines.
• Effectively interacted with customers of diverse backgrounds/ temperaments and maintained open lines of communication whilst resolving customer's problems, complaints, disputes and orders logged during the shift.
• Referred unresolved customer grievances or specific customer requests to designated departments for efficient service and further investigation.
• Provided reports/recommendations to senior management, to improve customer services and resolved customer problems to ascertain proper flow of work.
• Kept abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.

Previous Professional Experience:
• June 2008- October 2008: Salesman with Rotello, Amman, Jordan