يزن العلي

Responsible Of:
- Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations.
- Creates and maintains project implementation plans, risk mitigation plans, design documents, project budget, status reports, and all other project management-related documentation. This includes updating all internal systems to ensure all documented information aligns with the current project status.
- Manages projects while balancing appropriate Revenue-Cost (Gross margin) and billable utilization targets as defined by annual goals.
- Develops and reviews estimates for the project’s schedule, effort, and budget using best practices and past experiences.
- Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes.
- Coordinates all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.
- Completes critical path analyses and tracking to maintain an accurate and updated view of the activities and deliverables to ensure the project is delivered on time, within budget, and meets or exceeds customer satisfaction goals.
- Performs day-to-day management of all phases of the project including, obtaining project requirements, design, development, test, and deployment of each project.
- Assures that the expected service levels are met and that all Statement of Work deliverables meet quality standards.
- Oversees change management on the overall project scope, according to a predefined change process, to meet project goals.

Responsible Of:
- Develop business relationships with the potential clients and participate in team efforts to provide excellent client service.
- Manage Inteshaar’s proposal development process for potential clients.
- Present new service opportunities for the company.
- Develop and maintain a superior working relationship with all internal staff.
- Present call center soft skills training for inteshaar employees.
- Analyzes, evaluates, and reports credit worthiness of current and prospective business customers.

I was responsible Of:
- Troubleshot customer technical issues related to Wimax technology.
- Handling a daily target of assigning tickets.
- Handling the unprocessed issues with other department.
- Using Remedy ticketing system.

- Handling Inquiries, complaints, and troubleshooting inbound calls