CMT Leader - Product Manager
aramex
مجموع سنوات الخبرة :16 years, 4 أشهر
• Develop and maintain a strong relationship with the team’s top customers
• Build a healthy and strong relationship with internal stakeholders (operations, product managers etc...) to help resolve and attend to team top customers issues smoothly and promptly.
• Ensure capturing the opportunities for cross selling and up selling to increase revenue
• Manage and improve customer retention on individual and team level.
• Ensure using best sales practices to meet customer needs and expectations and capitalize on growth
• Ensure representing Aramex in a professional manner at all times
• Increase customer loyalty by offering added value services or customized solutions to cater to the customer need as and when needed
• Ensure customers are using cost effective services channels and increase use of automation
• Plan and execute regular customer maintenance and business development visits on both Team and individual level
• Provide customers with solutions based on their requirements, attend and resolve their inquiries on time
• Identify and capitalize business opportunities from existing customers to increase organic growth
• Continuously monitor and provide branch manager /direct manager with feedback in relation to market trends and competitor activities
• Act on CRM generated reports, analyze customer performance, sales growth and production and plan accordingly
• Drive the use of e-Tools across all customers
• Ensure acquiring new business
• Ensure privacy and confidentiality of customer data in line with data security policies in the company
• Reporting any information that might impact company image, brand or functioning
• Respond to customer enquiries and provide full information, accurate updates and recommendations on time
• Close pending cases in a timely manner
• Handle SRNs and follow up on shipment collections.
• Support in solving bad address cases when and where needed
• Assist the CMT Sales members by providing offers and rates to customers when needed
• Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly
• Promote usage of e-tools and encourage customers to use them
• Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
• Ensure the integrity and accuracy of data updated in the CRM system
• Adhere to company HSSE, compliance and sustainability corporate policies
• Respond to customer enquiries and provide full information, accurate updates and recommendations on time
• Close pending cases in a timely manner
• Handle SRNs and follow up on shipment collections.
• Support in solving bad address cases when and where needed
• Assist the CMT Sales members by providing offers and rates to customers when needed
• Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly
• Promote usage of e-tools and encourage customers to use them
• Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
• Ensure the integrity and accuracy of data updated in the CRM system
• Adhere to company HSSE, compliance and sustainability corporate policies