يزن إسماعيل

• Managed stock and company resources.
• Led user acceptance testing for platforms.
• Oversaw launch of key websites: AlFursan, Amazon, Hassad Mall.
• Trained teams step-by-step on process workflows.
• Managed gift card inventories and balances.
• Followed up and tested ongoing promotional offers.

Increased revenue margins by 2%-10% via vendor negotiations and
delivery fee optimization
Improved delivery SLA from 14 days → 3-days, achieving 95%+
compliance
Reduced operational costs by 50%+ via dark store model (SAR
100K-400K → SAR 50K-60K/month)
Leveraged advanced Excel to analyze 20K-40K+ data records and
built KPI dashboards to track performance and support decision-
making
Managed 9, 000+ SKUs with 98%+ inventory accuracy
Collaborated with tech teams and UI/UX designers to improve
frontend experience, increasing UAT success rate from 70% to 88%
Manage end-to-end operations for 500+ daily orders
Led implementation of customized platform (pricing, vendors,
integrations)
Supported Apple category generating SAR 8M+ in 3 months
Designed a multi-channel architecture, enabling a unified catalog
across multiple clients/platforms

Managed fulfillment for 300-500 daily orders with consistent SLA
performance
Maintained 99%+ CMS/catalog accuracy across platforms (Shopify,
Magento, Odoo)
Managed 10+ vendors to ensure stock availability and service
continuity
Reduced operational delays by 15% through workflow
improvements

• Oversaw order fulfillment and coordinated logistics.
• Managed e-commerce product catalog and CMS.
• Conducted training sessions for partner stores.
• Built and maintained supplier relations with favorable negotiations.

Supervised logistics operations handling 200-400 daily orders
Achieved 95%+ on-time delivery rate through SLA enforcement
Managed 10-15 staff, improving efficiency and coordination

• Communicated with suppliers daily to track availability.
• Managed the website to ensure top customer experience.
• Handled category management and product delivery scheduling.
• Oversaw order receiving and on-time delivery.
• Supervised warehouse and supply logistics.
• Scheduled team hours to optimize workflow.
• Managed B2B operations.

• Took orders in-store and online.
• Performed quality checks on bakery products.
• Managed website items and categories.
• Oversaw bakery supplies.
• Led the bakery team.