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Yazan Hakim, Airport Services Agent

Yazan Hakim

Airport Services Agent·Royal Jordanian

Jordan

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 8 years, 11 months

Airport Services Agent

July 2023 - Present

Royal Jordanian

Amman, Jordan

July 2023 - Present

responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Customer Service Advisor

April 2022 - May 2023

Webhelp

Amman, Jordan

April 2022 - May 2023

Supports customers by providing helpful information, answering questions, and responding to complaints. on the frontline.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Head Of Design

January 2022 - March 2022

Mullen Marketing Solution

Manama, Bahrain

January 2022 - March 2022

Contribute to the development of brand definition and experience principles, and ensure that those are appropriately interpreted through the teams work.
Company industry:
Marketing
Job role:
Design, Creative, and Arts

Customer Service Representative

April 2020 - March 2021

Gulf CX

Manama, Bahrain

April 2020 - March 2021

Customer service representative that supports customers by providing helpful information, answering questions, and responding to complaints. on the frontline.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Content Creator and Creative Producer

April 2019 - March 2020

Strategic Hospitality Services

Manama, Bahrain

April 2019 - March 2020

planed the strategy for the social media identity. Worked as a creator and produced content for the social media.
Company industry:
Media Production
Job role:
Design, Creative, and Arts

Program Coordinator and Trainer

September 2016 - March 2019

Challenger Team

Manama, Bahrain

September 2016 - March 2019

My responsibilities include creating an agenda with its variety of
topics and workshops as well as being involved with the hands-on
training sessions in the programs themselves.
Company industry:
Training & Education Center
Job role:
Human Resources and Recruitment

Education

University Of Bahrain

January 2022

January 2022

Bachelor's degree, Mass Communication

Bahrain

Minor: Digital Media

Skills

Photo Shoots
Expert
Photo Shoots
Expert
Shooting Video
Expert
Shooting Video
Expert
Film Editing
Expert
Film Editing
Expert
Design
Expert
Design
Expert
Creativity
Expert
Creativity
Expert

Languages

Arabic
Native Speaker
English
Native Speaker