Looking for job|Immediate Joining| Business Analyst , Project Manager
Qatar National Bank
Total years of experience :7 years, 6 Months
• Accomplished professional with around 8 years’ experience in Project Management relating to Digitization, Process Automation and Process Reengineering for Cards & Payment Technologies for the Banking industry.
• Good working knowledge on authorization, clearing, and settlement process of payment gateways (i.e., Master Card, VISA, AMEX).
• Generate innovative ideas for continuous project improvement and implement approved suggestions
• Experience of managing resources using appropriate communication, delegation and planning skills
• Experience in reviewing Business Requirement Document (BRD) for new projects and change requests, JIRA.
• Successfully managed multicultural and cross-functional project teams for large complex projects.
• Track record of successfully executing multiple projects, CR(s) and project enhancements simultaneously within agreed timelines, a good understanding of SDLC framework using Waterfall, Agile methodologies and skilled in communicating with internal departments, senior management, External Stakeholders and managing expectations.
• Certified in ITIL Process and Scrum Master, experienced on Agile methodology
• Strong experience of delivering change into different audiences and managing implementation in banking
environments (branch, contact center, trading floor, operations, head office, etc)
Managed various projects viz., Credit Card Contactless, Status11(High Transaction Limit for VIP Customers), PreAuth Completion and
Enable Online Tip-POS, QCB Compliance and Data Base Upgrade with fair experience into different internal applications Documentum,
CRDB, Internet Banking and Mobile Banking.
Project delivery; Scoping, Cost Management, and Risk Management Knowledge on Cards Management Systems Good experience in banking
financial industry Cards and Payments Domain Worked on Cross-functional teams in deadline-driven, project-oriented environment Technical
and functional knowledge of CMS (Card Management Systems) I.e.. Prime CTL (TSYS), Online4, Fraud Guard. Knowledge of End to End understanding
of Card Life cycle management systems. Expertise in all the phases of SDLC System Development Life Cycle Requirements gathering and business
case development to implementation/ roll out with the understanding of Agile and other methodologies. SIT, UAT and Project Post Go-Live support.
Perform Quality Checks and participate in Test case execution. Raise defects and Follow up with the development team or vendor for defect fixing. Perfection in SIT/UAT defect management
worked on various projects viz., REWARDS, OVER LIMIT Services, Cashback Functionalities, Annual Fees and Oracle 12c Upgrade Paper statement Fees along with fair experience into different internal applications such as CAPS/DCR, Prime2 CTL(TSYS). Provided Application Support and Project Support for Card Management Systems Planning the timeline & resources for each stage of the project, by coordinating with all the stakeholders and preparing the UAT plan & test cases. Good Knowledge on various Functionalities of Prime CTL and other Card Management systems. Excellent techno-functional knowledge of cards and payments from both issuing and acquiring perspectives Preparing Crystal reports as per user requirements and generating reports. Knowledge on Fraud Guard Authorization System and transaction SMS Functionality
Good functional knowledge of debit/credit card applications and support processes Finding RCA and fix the issues in production reported by business stakeholders Performed SIT and UAT and Applying fixes to production Environment Experience in Launching new product setup as per the business requirement and Good knowledge on Card embossing and Encoding Experience in Launching new product setup as per the business requirement and Good knowledge on PL/Sql and Unix, DR activity and IT Project support.
Analyze the application issues based on information provided by the business service requests.
Provided Tire2, Finacle Application Support to MEA and India regional banks Preparing various types of complex reports and providing weekly status and SLA Reports of the outstanding issues to the Project management Given resolutions to the banks on EOD/BOD process by adhering to SLA. Simulating issues in the test database and providing bug fix to the client. Mentoring laterals and involved in conducting training.
Successfully Completed Electronic and Computes Graduation and very good knowledge on Electronic communication and Computer Language like (C,C++,Java)