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Yehya Sraiwie, store manager

Yehya Sraiwie

store manager·Armada Group

Kuwait

Higher diploma, Project Managment

Work experience

Total years of experience: 15 years, 4 months

store manager

September 2025 - Present

Armada Group

Al Kuwait, Kuwait

September 2025 - Present

• Oversee daily store operations to deliver an exceptional fashion retail experience.
• Lead, train, and inspire the sales team to achieve targets and provide personalized styling advice to customers.
• Ensure high visual merchandising standards that reflect the brand’s identity and current fashion trends.
• Manage stock levels, product rotation, and replenishment to maximize sales opportunities.
• Analyze sales performance, identify bestsellers, and implement strategies to drive revenue growth.
• Maintain strong brand presentation and ensure compliance with company policies and store guidelines.
• Handle customer feedback and resolve issues promptly to ensure high satisfaction and repeat business.
• Collaborate with area and visual merchandisers to plan seasonal layouts and promotional campaigns.
• Oversee store budgets, expenses, and staff scheduling to ensure operational efficiency
Company industry:
Fashion & Apparel
Job role:
Management

Assistant manager - Banch Manager

April 2023 - Present

Al yasra for fashion

Al Ahmadi, Kuwait

I found this job using Bayt.com

April 2023 - Present

Operational Responsibilities
- Assist in daily store operations (opening/closing procedures, cash handling).
- Ensure the store is clean, organized, and fully stocked.
- Help maintain inventory accuracy (stock counts, managing deliveries).
- Ensure visual merchandising standards are met.
- Monitor sales trends and support in achieving sales goals.
Team Supervision
- Support in hiring, training, and mentoring staff.
- Assist with scheduling and shift planning.
- Motivate the team to meet performance and customer service standards.
- Provide feedback and coaching to team members.
- Step in for the Store Manager when they are absent.
Customer Service
- Ensure a high level of customer satisfaction.
- Resolve customer complaints and issues professionally.
- Support team members in delivering exceptional service.
- Lead by example in customer interactions.
Sales & Reporting
- Monitor and report on sales performance.
- Assist in implementing promotions and marketing campaigns.
- Analyze sales data to identify opportunities for improvement.
Compliance & Safety
- Ensure adherence to company policies and procedures.
- Support in loss prevention and managing store security.
- Maintain health and safety standards for staff and customers
Company industry:
Accounting
Job role:
Management

Branch Manager

November 2018 - June 2022

RCM - Construction Company

Bekaa, Lebanon

November 2018 - June 2022

• Oversee daily operations to ensure efficiency and compliance with company policies.
• Monitor budgets, expenses, and resource allocation.
• Hire, train, supervise, and evaluate staff.
• Set performance goals and conduct regular performance reviews.
• Foster a positive work environment and motivate team members.
• Maintain high standards of customer service.
• Resolve customer complaints and issues promptly and professionally.
• Promote products or services to increase revenue.
• Build and maintain relationships with key clients or partners.
• Conduct audits and risk assessments.
• Address any compliance issues proactively.
• Prepare regular reports on financial performance, sales, and operations.
• Communicate effectively with upper management and other branches.
• Ensure data accuracy and security.
• CRM System - Sales Force
Company industry:
Construction & Building
Job role:
Management

Administrative Assistant

June 2015 - July 2018

Emkan - Financial Company

Bekaa, Lebanon

June 2015 - July 2018

• Answer and direct phone calls and emails.
• Greet visitors and manage front desk duties.
• Maintain and order office supplies.
• Manage calendars for meetings and appointments.
• Schedule and coordinate meetings, conferences, and events.
• Prepare, format, and proofread documents, reports, and presentations.
• Maintain physical and digital filing systems.
• Handle confidential documents with discretion.
• Input and update data in databases or spreadsheets.
• Generate reports and summaries as needed.
• Ensure data accuracy and security.
• CRM System - Sales Force
• Serve as a liaison between departments or with external contacts.
• Draft and send memos, emails, and other communications.
• Relay important messages to appropriate parties.
Company industry:
Financial Services
Job role:
Management

sales consultant

March 2013 - April 2015

E- Build

Bekaa, Lebanon

March 2013 - April 2015

-Understand customer needs and business requirements to offer suitable solutions.
-Maintain a deep understanding of the company’s products or services and how they address client needs.
-Develop and implement strategies to meet sales goals and targets.
-Identify and generate potential sales leads through networking, cold calling, or other marketing efforts.
-Prepare and deliver effective sales presentations to potential clients.
-Negotiate terms and pricing to close deals that are beneficial to both the company and the client.
-Build and maintain strong relationships with clients to encourage repeat business and referrals.
-Monitor industry trends, competitor activity, and customer feedback to inform sales strategies.
-Track sales performance and provide regular updates to management on goals, challenges, and outcomes.
-Ensure clients are satisfied after the sale and assist with any follow-up needs or issues
Company industry:
Construction & Building
Job role:
Management

Customer Service Representative

January 2010 - February 2013

Gebran Library

Bekaa, Lebanon

January 2010 - February 2013

Process orders and transactions.
- Handle customer complaints and inquiries.
- Enhance good communication and social skills.
- Work effectively with team members.
- Assist customers in locating products and services.
- Provide product information and recommendations.
- Maintain customer records and update account information.
- Ensure a positive customer experience through effective service delivery.
Company industry:
Advertising
Job role:
Sales

Education

IMC - University

April 2025

April 2025

Higher diploma, Project Managment

Kuwait

AUL

June 2023

June 2023

Master's degree, Master of business Administration

Lebanon

GPA (rating): Excellent

GPA (rating): Excellent

jwaya university

August 2016

August 2016

Bachelor's degree, Business Administration

Lebanon

GPA (rating): Excellent

GPA (rating): Excellent

Bachelor’s Degree Final Project It was entitled “Privatization” and here is the abstract: Over the past ten years, a new concept that we had not heard of before has spread, namely privatization. Privatization does not yet have any clear and explicit concept. The concept may be new to us, but the goal has been implemented in the past. Therefore, some have a negative image of privatization and what it represents, but the concept of privatization has a political perspective and the other is economic, as privatization from the economic side is in order to improve and raise the efficiency of the economy through the focus and optimal utilization of a group of institutions in terms of their human resource management, and resort for this perspective countries that desire a comprehensive economic reform of all their institutions in a way that reflects the extent of their economic strength. As for the political aspect, some governments and countries privatize in order to reduce and minimize their role in all aspects and focus on aspects that concern them more in the coming stages, such as security and foreign policy.

Skills

Management
Expert
Management
Expert
Insurance
Expert
Insurance
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Data Analysis
Expert
Data Analysis
Expert
team work , leader , work under pressure
Expert
team work , leader , work under pressure
Expert
Office Administration
Expert
Office Administration
Expert
Business Development
Expert
Business Development
Expert
Data Analysis
Expert
Data Analysis
Expert
Typing
Expert
Typing
Expert
Office Management
Expert
Office Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Performance Management
Expert
Performance Management
Expert
Teamwork
Expert
Teamwork
Expert
Marketing
Expert
Marketing
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Office Work
Expert
Office Work
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Marketing Management
Intermediate
Marketing Management
Intermediate
Marketing Communications
Expert
Marketing Communications
Expert
Content Strategy
Expert
Content Strategy
Expert
Marketing Research
Expert
Marketing Research
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Operations Management
Expert
Operations Management
Expert
Planning
Expert
Planning
Expert
Administrative
Expert
Administrative
Expert
Management
Expert
Management
Expert
Retail
Expert
Retail
Expert
Leadership
Expert
Leadership
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Store Management
Expert
Store Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Training and Development
Expert
Training and Development
Expert
Sales Strategy Development
Expert
Sales Strategy Development
Expert
Budget Managment
Expert
Budget Managment
Expert
Sales Management
Expert
Sales Management
Expert
Team Management
Expert
Team Management
Expert
Operation
Expert
Operation
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Tax
Expert
Sales Tax
Expert
Order
Expert
Order
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Mail
Expert
Mail
Expert
Power BI
Expert
Power BI
Expert
CRM system
Expert
CRM system
Expert
adob photoshop
Expert
adob photoshop
Expert
E-service
Expert
E-service
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Memberships

Lebanese red cross (Disester Management)

Volunteer ( Assesments , Distributions)

January 2019

Lebanese red cross( Emergency Medical Services)

Volunteer (Team leader , Trainer , Driver , Volunteer management )

January 2011

Training and Certifications

Certifications
professional development
Show credentials
CRM Master class- Sales Force
Show credentials
Lean six sigma - yellow belt
Show credentials
Training
volunteer
al roea association
Mar 2016

Hobbies and interests

Basketball