Team Leader
Synchrony international Bank limited
Total years of experience :4 years, 0 Months
Responsible for Managing the Risk of Unauthorized Payments from Customers, Business, and corporate Bank Accounts.
•Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized BSA/fraud exposure.
•Recommended process and procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program.
•Handled confidential information in accordance with privacy policies
•Completed complex timely reports as related to BSA, including but not limited to Currency Transaction Reports and Suspicious Activity Reports.
•Assisted management in compiling metrics related to fraud losses and BSA reports.
Selected Accomplishments
•Implemented best practice standards and identify areas of risk.
•Consistently received excellent feedbacks from the higher level management for the excellent customer service and performance
•Awarded Superstar and Best performer award on multiple occasions.
3. Genpact : Process developer sales expert -Iyogi- ( Sales technical support
Iyogi Technical Support USA and CANADA sales, where need to attend calls and diagnosis the computer problems and sell the annual subscriptions of Iyogi for $400 as a annual subscription.
Selected Accomplishments:
Received “Quality Champ” awards in many occasions for meeting 100% Accuracy.
•Developed Ideas for the process Development and removing NVA steps from the
Process.
•Handled customer escalations on many occasions and was appreciated for providing excellent customer service.
4. ALIENS GROUP: Process sales Associate- Real estate
Aliens is leading real estate origination, they are coming up with 30 floor high rise premium apartments first time in
Hyderabad, and there need to sell the Premium Flats to Local and NRIs clients from across the globe.
Selected Accomplishments :
•Increased sales revenue and doing sales
•Consistently received good feedback from clients on services I provided.
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