Yogesh Kumar

Overseeing the design, installation, implementation, operations, maintenance, and support of all computer based information systems of the department/region.
Providing technical leadership at regional level for specific functions (e.g., Wide Area Network, Database Management or Telecommunications, etc.). Providing functional guidance and/or management support and supervising the project team (17 personnel team) or a work group.
Assisting with the development of work objectives and advising junior staff on critical issues related to system problems or client relationships.Implementing the software & troubleshooting it, installing and configuring various types of operating systems & other computers peripherals.
Assigning and coordinating the workload based on project priorities. Participating in project budget preparation, staff selection and tracking of project expenditures.Providing input for performance appraisals and also for training for project staff.

Managing a team of 12 personnel to work on key projects.
Monitored the Remedy Ticket Queue and servers for alarm checking. Track the issues and deployed the applications.
Provided on call support to customers and involved in bridge calls during critical and major issues.Provided status update on the issues on an hourly/daily basis.

Managed a team of 17 engineers to work on a key project for HCL Technologies Ltd. as a team leader for the project.
Downloaded and installed latest patches & Service Packs to keep the OS updated; also involved in live updation of the anti-virus definitions. Managed active directory and assisted in troubleshooting issues related to MS-Office and Lotus Notes.
Managed the setup activity for about 2100 users with all calls closed within specified SLA.
Upgraded and installed software applications, operating systems, anti-virus packages, drivers and security software, along with formatting, debugging and partitioning the basic operating systems.
Replaced the power supply of backup libraries within the stipulated timeline.

A team of 2 engineers to work on a key project for SAB Miller India Limited for 2 years as an Assistant System Administrator for the project.
The Active directory using remote management tools such as Net Support, MS Terminal Services, etc. and closing all calls as per SLA.
The Backup and restoration policy for the companies using VERITAS 9.0 and Netback up