Relationship manager
ICICI Bank
Total years of experience :6 years, 2 Months
Handling Business banking relationship for ICICI Bank. Responsible for serving existing SMEs and Corporates of ICICI bank and supposed to deliver revenue for bank by upselling business banking products and services as per clients requirements or by generating need for that particular product or service.
•New Product development
Product in the IOT domain
•Carried out Competitive analysis to identify the opportunities in the Home Automation market
•Managed to get Product Features, Functionality and User Experience of Smartphone Application ready in the timespan of 2 months
•To manage Mobile Application Development and Support got a Company on-board on Profit sharing basis
•Was involved in the Application Partner Identification, Initial Kick-off meetings and Profit sharing model designing activity with Company Director
Marketplace for Unorganised Service Industry
•Studied the existing Marketplaces and their features and Finalised the Business Model
•After Dozen of iteration finalised the Product Functionality and Roles of involved Stakeholders
May’14 - Jan’15
•New Client Acquisition in Pune
•Month on Month sales improvement of 15% from Jul to Sept.
•Acquired 87 new clients in the Month of December which was highest figure of my branch ever.
•Maintained attrition of branch below 10% in July-14 and improved it further to zero % in Q2.
•Helped to keep my team updated with current happenings of Digital Media Industry; the Initiative was appreciated by Top Management
•Performance review and Planning for each individual helped me to set right expectations from Team leaders and their executives
•2 Team Members from my branch qualified for Bangkok Contest for the Month of Sept-14
Inventory management & warehouse space optimization (Project) Jul ’13 - Nov’13
•Analysed demand, identified patterns involved due to seasonality and applied ‘Inventory Model’ to calculate inventory level
•Proposed floor plan for 153 SKUs which improved fill rate from 82% to 89%
Entropy Innovations Pvt. Ltd. - Identification of Potential Markets for new product Sept ’13 - Nov ’13
•Evaluated the product positioning by trade off analysis between B2B market and B2C market
•Carried out secondary market research and suggested potential markets to launch the new product
Jun’10 - Mar’12
•Performance testing of Web Application (Client- Presto, Canada)
•Examined web site to identify functionality for which Performance can be tested using - VSTS 2010 software
•Designed and executed load tests to evaluate web site in terms of response time, user load etc
•Analysed load test reports and suggested corrective measures to Technical architecture team
•Developed the tool to create 100, 000 sample messages for stress testing non web part of the application
•Won ‘Celebrating Performance Award’ for ‘Maximising Team’s Performance
•Automation of test cases for Web Application (Client - Presto, Canada)
•Automated 160 test cases using VSTS 2010 tool, and saved 3 man days per regression test cycle
•Won ‘Celebrating Performance Award’ for ‘Driving Value Added Results’ by saving project hours
•Organised knowledge sharing sessions on ‘Performance testing using VSTS 2010’ for new teammates
•Proposed and implemented ‘Automation test script standards’ across the test team to eliminate rework
INTERNSHIP
M-Tej Consultancy, Mumbai Implementation of CRM Software Apr ’13 - May ’13
•Conceptualised and Implemented the Customer Relationship Management software as per ‘M-tej Consultancy’s’ requirements
•Mapped the appropriate features of the Software to the CRM related processes in M-Tej
•Migrated all data from earlier database to software with zero impact on day to day activities regarding CRM
•Provided two weeks of training on every basic component of software and discovered couple of features through cross learning
Subject Studied: Business Process re-engineering, Internet Based Platform Strategies, Marketing of Services, Brand Management, B2B Marketing, Supply Chain Management, Business Models, Real Estate Management, Retail Banking etc
Out of 7.43/10.