Secretary to the Unit Manager
American Life Insurance Company
Total years of experience :10 years, 6 Months
American Life Insurance Company -Dubai
Secretary to the Unit Manager - September 2009-Till date
Responsibilities
• Handling individual medical & life policies.
• Servicing customers with their queries & payments.
• Coordinating with departments ( Head office and Sales consultants)
• Handling General Administrative works
• Handling Petty Cash
PREVIOUS WORKING EXPERIENCE
•Janashakthi Insurance (Head Office - Sri Lanka)
Senior Customer Relations Officer - May 2006 - July 2009.
AWARDS RECEIVED
Awarded best employee of the customer contact center 2008/2009
Responsibilities
As a Team Leader at Call center.
• Supervising all call centre agents.
• Training new recruits.
• Coordination with departments and branches
• Over looking all claim files.
• Managing day to day activities
• Preparing reports to the Management.
• Decision making at ground level.
• Lanka Broadband Networks (Pvt) Ltd. Srilanka
Customer Relations Officer - August 2005 - April 2006.
• Professional Systems Integrators (Pvt) Ltd- Srilanka
Administrative Assistant - November 2003 - June 2005