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Yohannes Biresaw, IT Support Technician

Yohannes Biresaw

IT Support Technician·Al Hamlan Store

Kuwait

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 5 years, 5 months

IT Support Technician

September 2023 - Present

Al Hamlan Store

Al Ahmadi, Kuwait

September 2023 - Present

• Provided day-to-day technical support for store systems and staff.
• Diagnosed and resolved hardware and software issues on desktops and laptops.
• Supported POS systems and ensured their smooth operation.
• Installed and configured Windows operating systems and software applications.
• Troubleshot network connectivity and internet-related issues.
• Installed and maintained printers and other peripheral devices.

Company industry:
Video Gaming
Job role:
Information Technology

IT Support / Network Technician

June 2021 - August 2023

Rablin Solutions

Addis Ababa, Ethiopia

June 2021 - August 2023

• Provided technical support to end users; resolved hardware, software, and network
issues.
• Installed, configured, and maintained desktop computers and network devices.
• Assisted in monitoring and maintaining LAN and internet connectivity.
• Helped configure and maintain routers and wireless access points.
• Installed operating systems, software applications, and device drivers.

Company industry:
IT Services
Job role:
Information Technology

IT Support Intern Internship

September 2019 - January 2020

Ethiopian Federal Police

Addis Ababa, Ethiopia

September 2019 - January 2020

• Assisted in troubleshooting hardware and software issues.
• Installed and configured Windows operating systems and software applications.
• Provided technical support to users for computer and network-related problems.

Company industry:
Public Administration

Education

Haramaya University

February 2021

February 2021

Bachelor's degree, Computer Engineering

Ethiopia

GPA (point): 3.63 out of 4

GPA (point): 3.63 out of 4

Skills

Computer Repair
Expert
Computer Repair
Expert
JavaScript Frameworks
Expert
JavaScript Frameworks
Expert
NodeJS
Expert
NodeJS
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Web Development
Expert
Web Development
Expert
Databases
Intermediate
Databases
Intermediate
SQL Query
Intermediate
SQL Query
Intermediate
Git(version control)
Expert
Git(version control)
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Technical Support
Expert
IT Technical Support
Expert
TCP/IP
Intermediate
TCP/IP
Intermediate
Desktop Support
Expert
Desktop Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Machine Learning
Intermediate
Machine Learning
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Hardware
Intermediate
Hardware
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
ELECTRICAL INDUSTRY
Intermediate
ELECTRICAL INDUSTRY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LINUX
Intermediate
LINUX
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
REMOTE TECHNICAL SUPPORT
Intermediate
REMOTE TECHNICAL SUPPORT
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
BUSINESS SOFTWARE
Intermediate
BUSINESS SOFTWARE
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate

Languages

English
Expert
Arabic
Intermediate
Amharic
Beginner

Training and Certifications

Certifications
IT Essentials Certification
Agile with Atlassian Jira
Machine Learning
Python for Everybody
IT Essentials
coursera front end UI frameworks - bootstrap 4
coursera front end developer with react

Hobbies

  • study software programming