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Yollanda Matope, Small Business Owner

Yollanda Matope

Small Business Owner·PaKicheni

Zimbabwe

Bachelor's degree, Marketing Management

Work experience

Total years of experience: 7 years, 8 months

Small Business Owner

January 2025 - Present

PaKicheni

Mutare, Zimbabwe

January 2025 - Present

Managing daily customer enquiries and orders.
Delivering exceptional customer service both in person and online.
Resolving customer concerns efciently.
Managing social media customer interactions and marketing.
Coordinating food preparation, sales, and order fulflment.
Company industry:
Catering, Food Service, & Restaurant

Data Capturer

January 2020 - January 2024

Right To Care,

Nelspruit, South Africa

January 2020 - January 2024

Capture data from available records into the required formats
Review and validate all data from the records.
Submit clinical data reports on M&E Drive and E-mail.
Update registers and statistics.
Ensure records and fles are properly sorted and secured.
Responsible for ordering, storing and distributing clinic supplies.
Company industry:
Other Healthcare Services

Sales Representative

January 2018 - January 2019

Astro Mobile,

Harare, Zimbabwe

January 2018 - January 2019

Generate leads and built strong relationships with prospective clients.
Achieve sales targets through effective product promotion and negotiation.
Prepare sales reports and maintained accurate client records.
Conduct presentations and promoted company services to potential customers.
Coordinate with marketing teams to support promotional campaigns.
Company industry:
Telecommunications

Advertising Clerk

January 2016 - December 2016

ZIMPAPERS (Manica Post)

Mutare, Zimbabwe

January 2016 - December 2016

Organize and maintain advertising fles.
Input and update data on advertising materials.
Assist in the preparation of advertising reports.
Assist with the development and implementation of advertising campaigns.
Receive and process advertising orders.
Provide customer service support.
Company industry:
Media Production

Education

Midlands State University

November 2017

November 2017

Bachelor's degree, Marketing Management

Zimbabwe

GPA (rating): Very good

GPA (rating): Very good

Conducted market research and consumer behavior analysis. Developed marketing strategies for real or simulated businesses. Created integrated marketing campaigns across digital and traditional channels. Performed competitor and industry analyses. Analyzed customer data to identify trends and market opportunities.

Skills

Sales

Expert

Digital Marketing

Expert

Brand PR

Expert

Customer Service

Expert

Product Marketing

Expert

CLIENT SERVICES

Intermediate

CONFIDENT COMMUNICATOR

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ADMINISTRATION

Intermediate

DETAIL ORIENTED

Intermediate

MARKETING

Intermediate

SALES

Intermediate

SOCIAL MEDIA

Intermediate

Social profiles

Languages

English

Native Speaker

German

Intermediate

Training and Certifications

Certifications
Deutsh Language
Goethe Institute
Aug 2023
Training
Search Engine Optimization
Coursera
Nov 2024

Hobbies and interests

Reading