Head
Fortis Microfinance Bank Plc
Total years of experience :5 years, 5 Months
Zone 5, Plot 2135 Herbert Macaulay Way, Wuse, Abuja
Job Roles
➢ Provide excellent customer service through e-products and services with a focus on customer
satisfaction and retention.
➢ Training internal and external customers on E-channels usage, benefits and security
➢ Drive all Enterprise base solutions (Debit card, Mobile Money, POS, ATM, SMS Alert, Web
Applications)
➢ Support business development and other departments with E-products and Services awareness
Developed strategy for products and services buy-in
➢ Internet Banking user/Authorizer creation and dispute management
➢ Development of new strategies and innovative ideas on electronic products and services
➢ Build customer confidence on the use of products and service for profitability
➢ Train and retraining staff on Digital Finance Service
➢ Created content for corporate Web site
➢ Maintain high level supervision of ATMs cash Management and uptime
➢ Using frequent Q&A approach to improve customer service and data security of information shared.
➢ Interface with regulatory bodies such as CBN, NIBSS, SecureID, InterSwitch PTSP/PTSA and other
partners on business efficiency, sustainability and security.
➢ Participate in overall bank’s architecture discussions and planning, provide technical guidance and
mentoring to team members, assign areas of responsibility; ensure team members have clear priorities
and resources to accomplish objectives.
➢ Perform daily reconciliation in line with regulatory policies.
Provide excellent customer service through e-products and services with a focus on customer
satisfaction and retention.
➢ Training internal and external customers on E-channels usage, benefits and security
➢ Drive all Enterprise base solutions (Debit card, Mobile Money, POS, ATM, SMS Alert, Web
Applications)
➢ Support business development and other departments with E-products and Services awareness
Developed strategy for products and services buy-in
➢ Internet Banking user/Authorizer creation and dispute management
➢ Development of new strategies and innovative ideas on electronic products and services
➢ Build customer confidence on the use of products and service for profitability
➢ Train and retraining staff on Digital Finance Service
➢ Created content for corporate Web site
➢ Maintain high level supervision of ATMs cash Management and uptime
➢ Using frequent Q&A approach to improve customer service and data security of information shared.
➢ Interface with regulatory bodies such as CBN, NIBSS, SecureID, InterSwitch PTSP/PTSA and other
partners on business efficiency, sustainability and security.
➢ Participate in overall bank’s architecture discussions and planning, provide technical guidance and
mentoring to team members, assign areas of responsibility; ensure team members have clear priorities
and resources to accomplish objectives.
➢ Perform daily reconciliation in line with regulatory policies
SECOND CLASS UPPER
courses: ADDITIONAL CERTIFICATIONS OBTAINED ➢ Business Intelligence Analyst professional – In view Oct, 2020 – Oct 2021 ➢ Oracle Certified Expert - OCE