yomn mohamed abulwafa

At Qasr Al-Adl for Legal and Financial Consultations, I was responsible for translating legal and financial cases from Arabic to English. This role required a solid grasp of legal terminology and precise translation to ensure the content’s integrity and accuracy. I collaborated with legal professionals to meet strict deadlines while maintaining confidentiality and delivering high-quality translations.

This experience enhanced my bilingual skills, attention to detail, and ability to perform efficiently under pressure.

As an HR Administrator, I have been responsible for supporting the smooth operation of the HR department by handling a wide range of administrative tasks. My primary duties include maintaining employee records, preparing reports, and ensuring compliance with labor laws and company policies. I assist with recruitment processes, including posting job ads, screening resumes, and scheduling interviews.

I also coordinate onboarding activities for new hires, ensuring that all required documentation is completed and properly filed. In addition, I manage attendance tracking, leave requests, and employee benefit programs, helping to foster an organized and productive work environment.

My role requires excellent communication skills, attention to detail, and proficiency in using HR software to streamline processes and enhance data accuracy.

At Teleperformance Egypt, I worked as a Call Center Agent for the UPS account, providing customer support and assistance with shipment tracking, delivery inquiries, and issue resolution. My responsibilities included handling inbound calls, managing customer requests efficiently, and ensuring customer satisfaction by offering timely solutions. I also coordinated with internal departments to resolve delivery-related issues and escalated cases when necessary.

This role enhanced my communication skills, problem-solving abilities, and ability to work under pressure while maintaining high service standards.