Yorman Serrano

• Client Relationship Management: Acted as the primary point of contact for luxury venues,
ensuring seamless execution of entertainment contracts and maintaining long-term business
relationships.
• Market of the Dubai and entertainment
landscape to align offerings with luxury consumer expectations.

scores

• Luxury Hospitality & Event Management: Managed high-end corporate events, private
celebrations, and luxury weddings, ensuring a premium guest experience from planning to
execution.
• Guest Experience & VIP Service: Delivered personalized service to VIP clients and guests,
maintaining professionalism, attention to detail, and a strong service-oriented attitude.
• Team Leadership & Coordination: Supervised and coordinated a multidisciplinary team of up to
40 staff members, promoting teamwork, discipline, and excellent service standards. Operational Logistical Managed event logistics, schedules, suppliers,
operations while ensuring smooth execution under high-pressure environments.
• Client Relations & Problem Solving: Built strong relationships with clients, vendors, and
stakeholders, handling last-minute changes and resolving challenges with calmness and
efficiency.