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yosra Bouadila, Homeroom English teacher

yosra Bouadila

Homeroom English teacher·MODERN KNOWLEDGE SCHOOL

Qatar

Bachelor's degree, English literature and American Civilisation

Work experience

Total years of experience: 10 years, 6 months

Homeroom English teacher

January 2023 - January 2024

MODERN KNOWLEDGE SCHOOL

Ar Rifa, Bahrain

January 2023 - January 2024

• Teach English grammar, comprehension and social studies
• Use Flashcards :interactive lecture to actively engage learners
• Use audio resources, visionary and hands on techniques
• Experiential learning : making experiments in laboratory
• Use visual presentation of lessons
• Use reading techniques skimming for main ideas and scanning for deta
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Translator/ Executive secretary

May 2021 - September 2023

MACRO Facility Management & Construction Company

Adrar, Algeria

May 2021 - September 2023

• Monthly reports on power Point representation.
• Translate FM Meetings and daily E-mails
• Prepare Excel sheet for parking allocations
• Follow up quotations with the concerned department in the Ministry of Education.
• Filing Quotations and tracking all documents in the system.
Company industry:
Architecture
Job role:
Administration

Executive secretary

January 2022 - January 2023

AL MANA GROUP MOTORS

Al Wakrah, Qatar

January 2022 - January 2023

• Booking and arranging travel.
• Organizing events and conferences.
• Scheduling appointments, maintaining events calendar and sending reminders.
• Typing, compiling and preparing reports, presentations and correspondence.
• Managing internal and external correspondence on behalf of CEO.
• Other tasks as designated by the CEO.
Company industry:
Automotive Manufacture
Job role:
Secretarial

Supervisor customer service ENT Department Guest Service

November 2021 - November 2022

Al Ahli Hospital

Al Wakrah, Qatar

November 2021 - November 2022

• Supervise and monitor a team to achieve the best customer service.
• Arrange for coverage for all absentees and vacation
• Manage patients relationship by solving daily issues instantly to maintain enduring
customer relation and boost repeated business
• Organize weekly schedules for receptionists and doctors
• Ensure of daily smooth workflow for staff and patients
• Organize monthly meeting with doctors to discuss issues and challenges.
• Follow up insurance approvals and rejection.
• Evaluate and assess receptionists knowledge and performance by providing feedback
and training.
Company industry:
Other Healthcare Services

Translator/ Social Secretary from November

January 2019 - January 2021

Embassy of the Federal Republic of Nigeria

Al Wakrah, Qatar

January 2019 - January 2021

• Translate Notes coming from the Ministry of foreign affairs (English -Arabic)
• Write Notes to Ministry of Foreign affairs
• Send applications to Ministry Of Foreign Affairs to issue Diplomatic cards and Airport
Access Cards for foreign Mission staff.
• Renew ID for local staff
• Prepare weekly schedule for CDA and organize meetings.
• Liaise with representatives of Qatari Government to obtain government services.
• Filing MOFA Notes and correspondences to and From MOFA.
Company industry:
Public Administration

Senior Customer service representative

November 2011 - June 2014

Oreedoo

Al Wakrah, Qatar

November 2011 - June 2014

• Solve and follow up daily complaints.
• Update and inform clients about Oreedoo new services
• Answer inquiries professionally and timely to ensure customers loyalty.
• Efficiently manage client relationship through CRM.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Executive Secretary And Administrative Coordinator

November 2007 - October 2010

oreedoo

Doha, Qatar

November 2007 - October 2010

provide excellent customer service to passengers and assure safety
Company industry:
1653
Job role:
Customer Service and Call Center

Cabin Crew

November 2007 - April 2009

Qatar airways

Al Wakrah, Qatar

November 2007 - April 2009

• Excel in providing a five -star service and safety to passengers
• Answer passengers needs and resolve issues onboard
• I received complimentary letters from passengers as well as Qatar airways for
excellent customer service.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Bachelor Degree English literature

April 2006

April 2006

Bachelor's degree, English literature and American Civilisation

Tunisia

GPA (percentage): 80%

GPA (percentage): 80%

EDUCATION: Education Level: Bachelor

University of Arts and Human Sciences

November 2005

November 2005

Bachelor's degree, English literature

Algeria

University of Arts and Human Sciences

October 2005

October 2005

Bachelor's degree, Literature

Tunisia

Skills

Conference Organizing

Expert

Administration

Expert

Translation

Expert

NETWORKING

Beginner

OCT

Beginner

TROUBLESHOOTING

Beginner

MICROSOFT OFFICE

Expert

SEMINARS

Expert

communication skills , translation skills

Expert

customer service

Expert

communication skills ( verbal, Written)

Expert

translation

Expert

Administration

Expert

COMMUNICATIONS

Intermediate

COMPUTATIONAL BIOLOGY

Intermediate

DIPLOMACY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LANGUAGE ASSESSMENT

Intermediate

MANAGEMENT

Intermediate

RESEARCH

Intermediate

SOCIAL SCIENCES

Intermediate

TRANSLATIONS

Intermediate

Conference Organizing

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Italian

Expert

Spanish

Beginner

Training and Certifications

Certifications
Linguistic Certificate : linguistic Stage.
Bachelor Degree
Sep 2005

Hobbies and interests

Lire