Specialiste en resolution des comptes
CONVERGYS
Total des années d'expérience :14 years, 9 Mois
explication des factures internet, TV et téléphonie des clients de Bell canada+ assistance agent niveau 1 (prise en charge d'escalade et bureau d'aide pour les cas spéciales)
Responsible to make contacts with existing and potential customers via email, telephone or company visits.
Keeps track of activities in customer relation management system.
Handling client computerized accounts
Handling walk-on customers for, payments and queries
Assisting Branch Manager
Handling client computerized accounts
Preparing time sheet for Mechanics, Electronics overtime.
Arranging transportation for delivery on time
Preparing quotations, L. P. O’s
Dealing with clients
Managing client communications
Assists customers and provide the necessary information to solve their problems
Managing customer queries
Handling money transfers
Working with team members
Guiding customers
Demonstrates communication and interpersonal skills as they relate to interaction with students, parents, other teachers, administrators, and other school Staff
Is available to students and parents for conferences according to system policies
Works cooperatively with school administrators, special support Staff, colleagues, and parents
technicien support pour l'activité bell télé canada.
Problem investigation
Problem diagnosis
Solution implementation
Documentation of actions and findings
Escalation of problem where appropriate
Set up of user accounts
Proactive support - on-going maintenance and monitoring of systems in accordance with appropriate plans.
