sales executive
sacoor brothers
Total des années d'expérience :5 years, 11 Mois
Protecting the brand by putting brand interests first
Inspiring customers by elegant service, ensuring they will come back.
Following the strict global Sacoor brothers standards, being ready for the role of Brand
Ambassador.
Respecting the company, colleagues, and being brand driven.
Being flexible in stressful moments, working in consistent manner.
Being customer centric, as required by the Sacoor brothers ways of working, giving an
immaculate customer experience.
To drive digital sales and collect-in store. Train and assist sales consultants for online
transactions.
Go beyond the digital sale targets.
Build client database by acquiring new customers as well as enhancing relationships with
current clients.
Driving sales through clientelling and CRM.
Achieving store target and KPI's
Assist clients with their returns and queries ensuring that brand image is enhanced and client
Expectations are met.
Consult customers for digital purchases, follow up, upon requests and track orders
Customer Service
Provide outstanding customer service by greeting every customer with a warm and friendly
greeting, use appropriate body language and apply active listening.
Provide accurate product knowledge, explaining to the customers all the features and benefits
of the items purchased.
Identify customer needs through asking questions; confidently recommend and
demonstrate appropriate products; recommend link products at every sale opportunity;
close the sale.
Demonstrate and maintain product knowledge, trends, in store promotions at all times.
Handling customer complaints professionally and efficiently, in line with the company after
sales policy, escalating to management if necessary.
Maintain clean an organized display and stock areas.
Check stock levels daily and inform of depleting stocks to the manager in order to replenish
and maintain optimum stock levels.
Creates long-term relationships with customer.
Participates in stockroom organization and stock-takes.
Attaching price tags to merchandise on the shop floor.
Selling Products and Services
Achieve sales target by focusing on the customer’s needs and providing them with accurate
product knowledge.
Build a report and a trusting relationship with customer by providing positive comments and
personalized discussion.
Utilize appropriate questioning techniques to identify and match products to customer needs
Encourage customer loyalty by offering exceptional follow up service
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