sales support
Qatar Airways
Total des années d'expérience :15 years, 11 Mois
- Provide reports on daily loads, advances booking profile, ABT / MIDT/BO route performance and utilization reports to the manager
- Support sales/Commercial Manager with administrative, sales and marketing activities related to the Sales department
- Provide maximum technical support to the sales Force to ensure increased awareness or QR’s product/services
- Maintain regular contacts with individuals/travel industry and corporate houses and assist them with their airline needs e.g. reservations booking / cancellation / confirmations and special discounted fares.
- Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy.
- Prepare Flyers, circular for the new policies and destinations, promo fares and so on and circulating in the market.
- Arrange reservations and routing for using timetables, airline manuals, reference guides, and tariff book
- Handle inquiries, problems encountered by the corporate/agent and liaise with relevant department of head office.
- - Make and confirm reservations for passengers and answer their inquiries
- Arrange reservations and routing for using timetables, airline manuals, reference guides, and tariff book
- Perform a proper flight firming check to maximize flight utilization and reduce No-shows
- Assist mishandled passengers such as SELF-OFFLOAD/DNB to reduce passenger complaints
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations
- Initiate and promote QR product to generate the revenue
- Assist travel agents with seat confirmations: upgrade/downgrade proposals and answer their inquiries.
- Issuance of MCO’s EMD’s and refunds’ process lost tickets and time barred tickets
- Performs other related duties, as assigned, to ensure the efficient functioning of the work unit.
- Ensure that all guests receive prompt, friendly and efficient service in accordance with company standards and service standards
- Promote and upsell all hotel facilities, and be aware of opening and closing times of all hotel areas.
- Be aware of daily functions, events, VIP and group arrivals.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures and ensure accurate postings of all incidental charges using computerized systems for a smooth check-in to check-out.
- Maintain the highest standards at all time and according to company policy
- Communicate effectively with all departments when necessary
- Deal with guest queries, comments and complaints promptly, referring them to the Front Office Manager where appropriate.
- To ensure both internal and external calls are answered promptly, as laid down in the departmental SOP manual.
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner
- Ensure that Reception shifts are run efficiently and provide outstanding guest service, as laid down in the departmental SOP manual.
- Assisting Guest Service Agents and maintaining a calm, professional environment at all times.
- Strong communication with other departments, especially housekeeping and Concierge.
- Record and administer arrivals and departures and VIP Arrival and perform their special services.
- Assist in training new staff members, coach them and monitor their performance
- Ensure smooth handling-over to next shift and brief them about all matters that needs to follow up with
- Handle Communicate and record of complaints
- Operate the front office computer system in order to assist front office attendants.
- Answer guest inquiries and attend to their needs.
- Seek opportunities to upgrade or sell additional services to guests
- Follow up in credit check report, liaise with credit manager
- Maintain and be guided of hotel policy and SOPs on credit/lost and found hotel guests properties.
- Ensure that front desk operations run smoothly in a professional manner at all times
- Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests etc.
- Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports
- Check on registration cards of arriving guests and ensures all information should be filled on each card
- Assist in sending guest messages or faxes & Assists in handling room lock problems.
- Brief the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Prepare and check for VIP’s arrival and escorts guests to rooms in absence of guest relation officers.
- Operate the front office computer system in order to assist front office attendants.
- Answer guests inquires, handles complaints and attend to their needs.
- Authorize charges to be made for late departures and/or compliments on them as well as approve and sign for allowances, rebates etc.
- Promote and maintain good public relations & good staff relations
- Maintain and be guided of hotel policy and SOPs on credit/lost and found hotel guests properties.
- Follow up in credit check report, liaise with credit manager.
- Responsible for front office operation during the absence of Front Office Manager (HO).
- Assist the Store Manager in planning and implementing innovative ideas / strategies to attract customers & increase market share
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Ensure high levels of customers satisfaction through excellent service
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory & outstanding store condition and visual merchandising standards
- Evaluate employee performance and identify hiring and training needs
- Supervise & motivate staff to perform the best & conduct personnel performance appraisals to assess training needs & build career paths
- Coach & support new & existing sales associates training, motivating, mentoring and providing feedback to sales staff
- Monitor retail operating costs, budgets and resources
- Handle complaints from customers and communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Research emerging products and brands and use information to update the store’s merchandise
- Meet sales goals by creating reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
- Additional store manager duties as needed
- Maintain continual interaction with guests
- Hosts and participate in adult and family recreational programs and activities.
- Socialize with the guests in public areas at all times.
- Visit guest lounges at specified times to converse with the guests.
- Instruct and participate in the sport activities programs
- Organize and facilitate various activities and tournaments.
- Running daily activities program such as stretching, water polo, water gym, dance lessons, volleyball etc.
- Dancing in the night shows. Taking active part in show production process such as finding music, which is suitable for show concept.
- Designing and creating decorations and costumes for the shows.
- Organizing parties for nightclub in the hotel. Participating in the kid’s club program when needed.