Marketing & Customer Service Executive
Library Technology
Total years of experience :17 years, 7 Months
Position: Marketing & Customer Service Executive:
Responsibilities:
• Selling the company’s products and services by providing attractive quotation of Library management system, training programs, Library supplies and furniture.
• Excellent handling of customers relationships issues, including conflict resolution and complains, and Excellent follow up with suppliers/vendors to ensure on time delivery. 2008 - 2012
Position: Public Relations & Administration Officer:
Responsibilities:
• Creating and maintaining cooperative relationships to other companies, community representatives, and consumer, employee, and public interest groups.
• Preparing media materials, including the company’s brochures, products and services catalogs to increase the public awareness.
• Representing the company in the exhibitions in all the GCC Countries.
• Professional approach to phone calls and welcoming the visitors to the Librarytech office
• Manage all office public relations issues with effective participation in overall office work, 2008 - 2012.
Position: Training Manager:
Responsibilities:
• Research for qualified trainer inside and outside the United Arab Emirates.
• Organizing the workshops, seminars and conferences for the Library and Information Technology professionals.
• Providing staff training programs, by using effective methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Developing and organizing training manuals, multimedia visual aids, and other educational materials.
• Analyzing existing programs to ameliorate and more develop the coming programs. Sharjah, United Arab Emirates, January 2007 to 2008.
•Translating the documents from English to Arabic for Middle East guests.
•Tourist / Visitor’s guide to historical areas inside resort and country side, and educate them the wisdom and philosophy behind aspects of the visiting areas.
•Customers Service for rooms’ reservation to the corporate and individual Middle East guests, and provide them the information about resort main business and services. Jun-September 2006, Selangor, Malaysia.
I got very good result to be gradueted and my CGPA is 2.560 I was awarded by good performence of public relations proffetional organization IPRMSA. Capter) I got apreciation award of the good guest service from sunway Lagoon hotel.
Training and practic in Public Relations crisis management, and Public Relations General responsibility toward the public, including consumers, suppliers, government and private sectors.
