Marketing Manager
Boutiqaat
مجموع سنوات الخبرة :12 years, 7 أشهر
Successfully created the company`s marketing calendar and managing it in relation with all core marketing channels
Developed company’s communication and task management line through the majority of the departments
Introduced over one hundred successful products
Managed various categories of celebrities and succeeded in an increase of their performances
Launched the company`s first private label products
Managed the implementation of the company`s biggest outdoor campaign
Assisted with the launch of company`s Dubai office commercial team that included training, troubleshooting and coaching
Launched and managed the Men's Celebrity department and all related activities and functions
Managing the company’s task manager (Asana) and aligning all related departments including process creation and implementation.
Managed the last “Black Friday” Sale and insured alignment with all related departments resulting in the most successful sale of the company’s history
Trained and mentored team members including Account Managers and Department Managers of over forty employees
Contributed with Boutiqaat’s offline exhibitions in various activities including inventory, AM team management, Security and Celebrity related issues
Successfully reduced complaints and product damages claims by implementing a new storage and QC process.
Efficiently managed the entire showroom operations including employees’ supervision, sales & inventory management etc.
Effectively liaised and coordinated with several high-value brands such as Chopard, Bvlgari, Tag Heuer and Fendi.
Successfully planned and coordinated various advertising campaigns and sales promotions.
Accurately formulated pricing policies for each merchandise according to profitability requirements.
Established credit policies, standard operating procedures and also enforced health, safety and security policies.
Ensured each merchandise is correctly priced and displayed by conducting thorough checks.
Maintained a high level of customer service by timely responding to customer inquiries and complaints.
Explored business development opportunities to increase sales and expand the business.
Adhered to company rules, guidelines, policies and procedures.
Achieved the company`s highest-ever sales record in a month by outselling all competitors and running store at full capacity
Successfully opened the first-ever Fossil boutique in Kuwait from scratch
Opened the 2nd store in the country and successfully trained and promoted 2 staff members to higher
positions
Introduced employees’ performance evaluation and reporting methods including KPIs for the store as well as the department
Ensured excellent customer experience in the store by strictly enforcing company standards in all areas
Maintained an impressive customer satisfaction rate by resolving customer complaints in a timely manner
Efficiently utilized labor management tools such as effective scheduling to maximize productivity, profitability and margins
Effectively planned, communicated and managed marketing and merchandising programs
Performed management of the entire store`s operations including administrative and financial duties
Ensured employee awareness of safety and emergency procedures
Exceeded the sales target by more than 10% within a short period by effective planning and implementation of sales strategy
Successfully increased sales by efficiently managing store operations and motivating team members
Significantly improved overall business by introducing changes such as revising store opening hours
Ensured high standards for quality and customer service and timely responded to customer complaints
Actively promoted the organization locally by liaising with locals, newspapers and the community general
Successfully organized and managed various special promotions, displays and events
Effectively managed stock levels and made key decisions about stock control
Performed analysis of sales figures and forecasted future sales. Also analyzed and interpreted trends to facilitate planning
Communicated with suppliers on a regular basis for applying desired changes to products, visuals and operating standards
Ensured proper coordination among staff to keep them aware of business performance, new initiatives and issues if any
Marked my name among the top 5 sales in the bank`s history.
Handpicked by the management to provide special support and drive business to the bank's main branch.
Successfully achieved the bank`s main branch target for the first time in 7 months after taking up the role.
Consistently achieved high targets in terms of loans, accounts and credit cards.
Successfully attracted new clients even when working in different locations and environments.
Efficiently handled & processed essential documentation needed to open an account, issue a new credit card or Islamic loan.
Ensured timely follow up with the clients and providing them with the highest level of service quality.
Developed strong selling, customer service and business development skills.
Kept up to date with the latest products offered by the bank such as Islamic loans, accounts and credit cards.