IT GTM Manager
Jordan Ice & Aerated Water Co. Ltd - PepsiCo
Total des années d'expérience :27 years, 3 Mois
• Sales Automation Oversight: Spearhead the implementation and management of sales automation systems, ensuring alignment with business objectives and sales team requirements.
• Cross-Functional Collaboration: Collaborate closely with sales management to gather requirements, provide solutions, and deliver training for system adoption, facilitating seamless integration with SAP cloud systems.
• Data Analysis and Visualization: Develop and maintain dashboards to showcase sales representatives KPIs, achievements, and commitments, enhancing data-driven decision-making at the country level.
• Cloud Migration Leadership: Lead the migration of sales automation solutions to the cloud, optimizing sales costs.
• Optimization Strategies: Drive cost-saving initiatives by optimizing sales representatives routes, utilizing territory planning software.
• Transformational Leadership: Lead the transformation project from on-premise to Oracle Fusion Cloud, collaborating with Oracle and partners to define project scopes, deliverables, and milestones.
• Project Management: Develop project plans, allocate resources, and define risks while managing the implementation, deliverables, and milestones throughout the project lifecycle.
• Technical Leadership: Provide technical application leadership, conduct design workshops, and oversee technical go-live planning.
• Integration and Security: Ensure seamless integration with Oracle EBS and HCM Cloud, providing guidance on security architecture and integration of security platforms.
• Continuous Improvement: Drive continuous improvement initiatives, identify technical problems, and provide effective troubleshooting.
• Oracle EBS Implementation: Manage the full lifecycle implementation of Oracle EBS 12.1.3 across multiple business groups, including Financials, Purchasing, Inventory, Order Management.
• Technical Support and Training: Provide technical support, training, and capacity building to the technical support team, ensuring unified.
• Cost-Effective Solutions: Develop cost-effective ERP modules and customized solutions, such as assets maintenance management systems.
• Mergers and Acquisitions Integration: Successfully merge ERP systems for multiple entities into one system for new entities, demonstrating expertise.
Highlights:
• Led a technical team to deliver the project for migration of the existing Oracle Enterprise Business Suite to a centralized integrated system accessed by the whole group that led to more effective data management and support.
• Directed the implementation of the mobile sales force automation system Sales Buzz and integrated it with the existing EBS; the system facilitated better control and tacking of the sales team, displayed information effectively for prompt and accurate decision making.
• Designed and established a communications network using DSL, VPN, LAN/WAN, Voice over IP, Routers that connected 14 remote branches to the Head Office that saved 25% of communication costs annually.
Key Responsibilities:
• Supervised the IT department, managed and maintained the database server and other information systems, led the technical team to provide support.
• Formulated and established IT strategies and integrated these with the overall business plan where the IT function could play an effective role in contributing to enhancing business.
• Estimated operational costs of the IT department, prepared budgets and controlled expenses, set IT departmental processes and standards.
• Determined IT requirements (hardware/software) essential to support business processes, and managed the end-to-end IT procurement cycle.
• Sent RFPs/RFOs to qualified vendors, assessed the quotations sent on commercial and technical parameters, selected the ones that best met company needs and awarded contracts.
• Ensured vendors fulfilled all service level contract obligations, monitored work executed by vendors, released payments against invoices submitted.
• Developed and executed IT systems/networks maintenance plans and ensured that the systems were operational.
• ERP Integration and Centralization: Lead the implementation and centralization of Oracle EBS across multiple business groups, streamlining operations and improving eficiency.
• Sales Force Automation Implementation: Oversee the implementation of sales force automation software with full integration with Oracle systems, enhancing sales effectiveness and eficiency.
• IT Procurement and Cost Optimization: Manage the IT procurement cycle, including RFP, RFQ, vendor management, and contract negotiations, resulting in significant cost savings.
• Network Optimization: Optimize network infrastructure, including LAN/WAN networks and VPNs, resulting in a 25% reduction in communication expenses.
• Strategic Planning and Operations Management: Direct and manage the strategic planning, implementation, and overall operations of the IT department, ensuring alignment with organizational objectives.
Highlights:
• Core member of the team that implemented HRMS and Payroll module EBS R12, and trained users on the modules.
• Evaluated reports requirements of different departments / units/ users, and designed customized reports producing outputs in multiple formats (PDF, XML, RTF and Excel) by deploying Oracle tools such as Reports & XML Publisher.
• Led the transition of Oracle EBS 11.5.10 to Oracle EBS 12.1.3; installed OAF (Oracle Application Framework).
• Used Oracle Application Program Interface (API) to integrate VAN PDA Sales System with Oracle EBS OM and Inventory.
• Improved the Attendance Management System using oracle 10g forms.
Key Responsibilities:
• Spearheaded the IT department functions while leading a technical team of 7 people, provided support to IT processes deployed across the enterprise, carried out technical troubleshooting as needed, and oversaw desktop/web applications.
• Executed several projects to improve processes, made project plans and schedules, guided project teams, and ensured completion in-time.
• Assessed new technologies/tools that could serve organizational requirements, implemented enterprise IT solutions that enhanced operational efficiency and decreased costs.
• Managed the Oracle EBS Applications ((R11.5.10 and R12.1.3) - modules (Receivable, Payable, Fixed Assets, General Ledger, Cash Management, HRMS & Payroll, Oracle Process Manufacturing, Inventory, User Training), and VAN PDA sales module.
• Provided support to the finance team in using the financial module in EBS effectively during closings, reports extraction and reports reconciliation.
• Configured Oracle Alerts to use Workflow mailer; installed and configured Oracle BI Discoverer (a data analysis tool that facilitated decision making).
• Participated in upgrading Invalid Objects to R12 (customized procedures, functions, packages, views, triggers, etc) and all customized reports in modules to work on the new R12 Schema.
• Generated reports using the VAN system regarding sales stock and sales routes, location of salesmen, outlets visited and invoicing.
• Administered the Oracle System, created users, developed applications, set security protocols and passwords, created functions and menus, and established a procedure for regular data-backup.
• Coordinated with Oracle Support for early resolution of tickets, generated service requests and escalated issues in instances of unsatisfactory resolution.
• Implemented a sales data warehouse that held all historical and updated sales data and utilized the information to calculate the cost of goods sold.
• Used Oracle Business Intelligence Enterprise Edition (OBIEE) to facilitate informed business decision, and for extracting reports and dashboards.
• Gathered users’ functional requirements, defined technical and programming specifications, designed user interface.
• Monitored system outputs and determined any divergence form the expected output, took in-time corrective measures to maintain system integrity.
• Worked on improving systems and recommended enhancements, designed servers and web applications.
• Oversaw IT related purchases, issued purchase orders to vendors, oversaw installation of hardware / software and signed SLAs.
PREVIOUS ASSIGNMENTS:
• Jul 2004 - Jul 2008 (4 Years): Programmer/Technical Support, Micro-Fund for Women (MFW), Amman, Jordan
• Oracle EBS Implementation and Support: Lead the implementation and support of Oracle EBS, providing technical expertise and support across various modules and business groups.
• Custom Solution Development: Develop customized ERP modules and solutions, including assets maintenance management systems, through on-the-job training and cost-effective approaches.
• Technical Training and Capacity Building: Provide training and capacity building to technical support teams, ensuring proficiency in Oracle applications and technologies.
• 24/7 Support and Deployment Management: Act as deployment section head, overseeing technical support functions and deployment activities to ensure continuous support and operational eficiency.
• Integration and Merging: Lead the integration of ERP systems for mergers and acquisitions, demonstrating expertise in system integration.