Digital Transformation Manager
Make Group
Total years of experience :5 years, 4 Months
Make Group provides entrepreneurial business solutions and environment that enhance the growth of companies and innovative products, by making use of modern technology and business concepts that suites customer needs.
• Spearheaded digital transformation initiatives for 15 external clients, successfully
enhancing their operational efficiency and digital presence within a one-year period.
• Collaborated with cross-functional teams to deliver customized digital solutions, resulting
in an average customer satisfaction score of 90%.
• Developed and implemented a comprehensive training program for clients, ensuring
smooth adoption of new technologies and digital practices.
• Initiated and maintained strong, effective relationships with key stakeholders, leading to a
35% increase in repeat business from satisfied clients.
• Conducted detailed data analytics to track and measure the impact of digital initiatives,
providing actionable insights for continuous improvement.
• Spearheaded the launch of the 3D Printing and Plastic Manufacturing business, successfully establishing operational infrastructure from the ground up.
• Developed and implemented efficient production processes, resulting in a 30% increase in manufacturing output within the first year.
• Negotiated and secured advantageous contracts with key suppliers, reducing material costs by 40%.
• Led a team of 10 employees, fostering a productive and safety-conscious work environment.
• Initiated and managed the adoption of advanced 3D printing technologies, enhancing product quality and diversification.
• Cultivated strong customer relationships, resulting in a 40% increase in client retention and satisfaction.
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