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Yousef Ali Abdelkhaleq, Call Center Agent - Electronics

Yousef Ali Abdelkhaleq

Call Center Agent - Electronics·Alghanim Industries

Kuwait

Bachelor's degree, AB Mass Communication

Work experience

Total years of experience: 4 years, 1 months

Call Center Agent - Electronics

September 2014 - May 2018

Alghanim Industries

Al Farawaniyah, Kuwait

September 2014 - May 2018

Responsible for creating a services, delivery schedules, customer inquiry and other related customer service.

Answering customer inquiries and updating the status of customer's services and sales.

Serves as a bridge for customer and related department services.

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Intern

March 2014 - April 2014

Philippine Information Agency

Philippines

March 2014 - April 2014

-Field correspondent. Responsible for covering events around the city which includes gathering facts and interviewing.
-Office works ( Encoding, Answering of inbound calls, and other related office works)
-Writing news articles and taking photos for publication use.

Company industry:
Publishing
Job role:
Writing and Journalism

intern

January 2014 - April 2014

ABS CBN Baguio

Philippines

January 2014 - April 2014

Responsible for gathering data for segment for ABS - CBN’s morning show - Naimbag nga Morning Kapamilya.

- Production Assistant and Cameraman Assistant

Company industry:
Media Production
Job role:
Research and Development

Education

University of the Cordilleras

May 2014

May 2014

Bachelor's degree, AB Mass Communication

Philippines

GPA (percentage): 84%

GPA (percentage): 84%

Skills

Adobe Photoshop
Expert
Adobe Photoshop
Expert
Computer Service
Expert
Computer Service
Expert
Customer Service
Expert
Customer Service
Expert
Mass Communication
Expert
Mass Communication
Expert
Microsoft Office
Expert
Microsoft Office
Expert
communication and journalism
Intermediate
communication and journalism
Intermediate
Computer Literate
Intermediate
Computer Literate
Intermediate
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Indesign
Beginner
Indesign
Beginner
Advanced Research
Expert
Advanced Research
Expert
Graphic Designer
Expert
Graphic Designer
Expert
Excel
Intermediate
Excel
Intermediate
Adobe Illustrator
Intermediate
Adobe Illustrator
Intermediate
SAP,OTRS
Intermediate
SAP,OTRS
Intermediate
Adobe Premiere
Expert
Adobe Premiere
Expert
Computer Service
Expert
Computer Service
Expert
Customer Service
Expert
Customer Service
Expert
Mass Communication
Expert
Mass Communication
Expert

Languages

English

Expert

Arabic

Beginner

Filipino

Expert

Memberships

Mass communication Society

Member

June 2010

Hobbies and interests

News and feature writing

Able to publish 5 news articles in a local news paper in Baguio city, Philippines.

Photography

Able to publish 5 local newspaper photos and official university photographer.