Enterprise Application Manager
stc kuwait
Total years of experience :16 years, 0 Months
● Manage and optimize the annual operational budget of STC enterprise systems
● Design applications for STC enterprise systems based on the business requirements
● Provide technical assessment to the business requirements with the appropriate solution, and assign them to internal resources or to third party vendors with supervising the overall life cycle of the project
● Review road maps, upgrades and correction patches to ensure resolution of issues in timely manner
● Help in improving IT policies, procedures and guidelines at STC
• Lead Account Manager for NBK Mobile banking apps on Apple, Google, Amazon fire OS Platforms
• Led technical specifications documents for NBK IT systems, business requirements were assessed and the best technical approach was recommended
• Ensured systems maintained a 99.9% uptime and were aligned with NBK IT architecture & infrastructure, achieved by designing synthetic emulator monitoring our system channels
• Chaired status meetings to discuss business requirements with the business owners from E-Channels and Business operations department
• Spearheaded relationships with 20 internal and external vendors; negotiated vendor estimates and instructed them with NBK IT policy release standards
• Managed Change Requests Life cycle from initiation till post Go-Live stages with 100% on time delivery
• Analyzed production system defects and provide solutions to remedy them
• Primary responsibility of engineering systems for the Shorouq NBK Project (the new core banking system of NBK) that migrated NBK from legacy systems into web dynamic system
• Systems Managed : (MICR, Mobile banking, NBK.com, WOL, WOLC, Remedy, Qmatic, MyApp, Loan origination system, Record management system)
Kuwait Petroleum Corporation (Summer time job)
IT Technician Started: July 2009
Finished: August 2009
• Setting up new computers and maintaining them along with the network and its ancillaries.
• The experience of team working with other IT technicians.
• Communicating with the employees of the company regarding any issues they had and quickly remedying them.
• Faulty diagnoses and repair of hardware and software.
IT Soft inc (Part time job) Company has been merged now to MLreports due to UK economic issues
System Analyst Started: March 2008
Finished: March 2009
• Analysing systems code.
• Detecting system code errors.
• Reading and understanding the code and investigating it to find the error and provide the solution.
Zorro Company
Phone Programmer Started: March 2003
Finished: April 2004
Duties included:
• Dealing with customers
• Explaining to them how I can help them utilize the different mobile phone applications including; formatting and installing programs, songs, pictures and videos on mobile phones.
• I have gained good communication skills with customers and experienced working environment in a retail setting.
2007-2009 University of Huddersfield - UK BSc Computing
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management
2000-2004 Bishir Al-Romy Highschool High school certificate in Art GPA: 2.39
1998-1999 Higher Education Institute - Kuwait A++ Certificate in computer hardware 90%