Yousef Atteya

ادارة عامة لجميع أقسام الشركة ( القسم المالي ،التسويق ، المبيعات ، المشتريات ، المستودعات ، الخدمات اللوجستية )

إدارة وتطوير قسم التوصيل من حيث التميز بافضل واسرع خدمة لتقديم أفضل منتج والحفاظ على مستوى التقدم في عدد العملاء باقل التكاليف وأعلى قيمة للأرباح

إدارة ومتابعة حركة وإنتاجية السائقين والسيارات
إدارة ومتابعة تسليم واستلام وصيانة وتكاليف جميع سيارات الشركة
إدارة وتشغيل الفروع ( خدمة ، جودة ، مبيعات ، عروض ، تطوير ، توظيف ، تدريب ومتابعة )
إدارة ومتابعة التكاليف والأرباح

متابعة حركة السوق والمنافسين وقنوات البيع

إدارة عامة لجميع أقسام الشركة

Assist General Manager with style and flair, thinks outside of the box, and delivers 1st class service at all time by knowing the regulars. Responsible for successful operations of the brand as it is introduced to the customers.

•Working closely with the Operations Team and Business Management.
•Work with Managers to successfully manage all daily operations of the restaurant.
•Guide Employees through feedback to perform at a high level that is consistent with the brand and reputation of excellence.
•Ensure that the cleanliness of the restaurant maintained at all time.
•Maintains culture and ensures a safe and healthy work environment.
•Understands and practices safe food handling procedures.
•Ensure all company policies & procedures are adhered to.
•Working to perform multi tasks in a high pressure environment.
•Maintain the delivery service; call centre and vehicle maintenance procedures.

Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

•Ensure calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operation to standard.
•Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
•Develop strategic and operational plans for the work group, managing execution, and measuring results.
•Achieve a wide knowledge of gourmet coffees as well as techniques of grinding, roasting and brewing coffee.
•Sanitized equipment including steaming and production equipment.
•Enhanced customer experience with friendly service and outgoing demeanor.
•Took customer orders, maintained cash drawer, prepared bills for orders, managed cash register, helped with accounting using adding machine, inventory software, and programs to balance the receipts and the cash register payments.
•Ordered supplies and kept track of inventory.

Complaint Handling & Resolution Retail Operations, Follow-up and maintain the consumed items quantity and classification, monitor the daily operation and assure a smooth sequence and customer service.

•Front-End Supervision.
•Responsible for the supervision of a staff within the customer service area.
•Improving customer service based on client feedback through the development of new policies and procedures.
•Successfully handled all public relations issues.
•Identify and address development needs.
•Determine customer service requirements through surveys, focus groups and benchmarking best practices.

Hold the responsibility of managing, documenting and maintaining monetary transactions as per the prescribed standards and procedures. The monetary transactions include bills paid, to be received, cash deposited and withdrawals made.

•Created a friendly/positive impression at the checkouts.
•Processed transactions quickly and efficiently.
•Educated the customers about new schemes and promotional activities that can be beneficial for them.
•Updated the database regularly by documented all the transactions manually in the registers as well as the computer system.
•Monitored all the cash reserves and ensured that there are adequate cash reserves in all stations and stocks.
•Maintain a friendly and cordial relationship with the customers by greeting them and assisting them with every issue.

Responsible for delivery staff and call centre calls and customers complains.

•Provide Direction to the drivers and call centre operators in performing their delivery tasks.
•Ensure that the drivers are updated in all the roads and train them in using maps.
•Ensure all drivers follow the roads regulations and cars safety
•Set individual goals and monitor daily sales targets.
•Provide Sales reports& analysis on timely basis and justify the variances in accordance to the target.
•Ensure delivery of the product in proper quality manner.
•Ensure the food are packed using the right packaging material with quality manner
•Ensure all cars are correctly used, clean regularly and well maintained.
•Respond and resolve customer complaints ensuring guest satisfaction.
•Ensure the customers are satisfied through the call centre agents and the drivers
•Overview the customers’ complaints to provide the proper solution.

Ensure service delivery at every point of sale in the Food and Beverage Department, supervise and co-ordinates the Food and Beverage Department.

•Ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
•Ensure that guests receive high quality service
•Ensure that the applicable regulations are complied with.
•Implement the consistent delivery of superior customer service through the Customer Service Programme.
•Ensure that the department creates a professional impression to customers and team members.
•Participate with action on Customer Service Reports relevant to our department to achieve positive and consistent results.
•Act on customer feedback relevant to our areas of responsibility, include customer complaints and compliments.

Ensure that our guests receive prompt, friendly & personalized service, Act as a final check on the quality of food & beverage items before they are served and Assist the management in maintaining standards by reporting any problems in the surroundings.

•Provided guests with menus.
•Greeted guests and seat them at tables or in waiting areas.
•Assigned patrons to tables suitable for their needs.
•Inspected serving areas to ensure cleanliness and proper setup.
•Spoke with patrons to ensure satisfaction with service, and to respond to complaints.
•Maintained contact with kitchen staff, management, serving staff, and customers to ensure that service details are handled properly and customers' concerns are addressed.
•Operated cash registers to accept payments