Yousef Elsisi

Handle inbound customer calls when required to support operational
demand, providing professional and solution-oriented assistance.
Manage back-office operations for the Bauherren project, including
case review, documentation, and follow-up coordination.
Take on performance management responsibilities by supporting
productivity monitoring, operational follow-up, and coordination with
team leadership.
Handle complaints and sensitive customer situations with empathy,
patience, and clear communication.
Provide accurate guidance on Vodafone services, offers, and process
related inquiries.
Maintain detailed case records and contribute to service quality,
workflowefficiency, and performancevisibility.

Supported guest check-ins, seating coordination, and front-of
house organization during busyshifts.
Managed bar stock, assisted with inventory checks, and helped
maintain supplyavailability.
Communicated with guests in a professional and friendly
manner in a fast-paced environment.

Supported local delivery preparation and operational
coordination.
Helped organize items, routes, and dispatch readiness.
Maintained punctualityand reliability in day-to-daytasks.
Assisted with workflow efficiency in a time-sensitive
environment.