Senior Recruitment Officer
Albilad BANK
Total years of experience :16 years, 9 Months
Recruiting
Working in the Recruitment Department as Recruiter for the following Departments and Projects: Banking Operations, Retail Banking and Branches, Mega Projects, Legal Department, Graduates Development Programs and support the Recruitment Manager for other activity.
Coordinate with Candidates and completing all requirements and issuing the job offers.
Prepare the contracts.
Coordinate with the candidates and business.
Process all Resourcing invoices and maintain a record of all expenses.
All payments pertaining to outsourcing, which includes salaries, overtime and Incentive
To attend local fairs representing SABB.
Arrange with the outsource agencies to provide manpower to SABB departments as required.
Handling SIMAH report and checking the E-List outsource staff.
Handling all outsource issues. (i.e. Experience letter, Clearance letter, Introduction letter).Arrange to provide replacement to ex-outsource staff.
Coordinate with outsource companies for warning and deductions.
Handling vacation record for outsource agents in all areas.
Handling all outsource IT access approvals.
Initiate and review “if exists” the policies, Procedures and process manuals (including all areas and tasks “group hiring”)
Outsource to be managed thru Syst
Coordinate with Candidates and completing all requirements
Issuing the job offers.
Prepare the contracts.
Coordinate with the candidates and business.
Supports resources into interviewing the candidates.
Participation in Career days
Participates in writing and reviewing the Call Center Procedure
Identifies areas of improvement needed for individual Agents
Identifies and recommends areas for procedure improvement
Scheduling and Planning rosters for Call Center Agents
Scheduling and Planning Vacation for Call Center Agents
Handling customer complaints with other departments.
Coordinating work with other departments.
Focusing on the performance of the Call Center in terms of marketing and the level of daily functioning.
Supporting Call Center Agents.
Handling issues related to IVR and Website
Monitor service calls to observe Agents demeanor, technical accuracy and adherence to SABB policies and procedures
Answer questions and recommend corrective services to address customer complaints.
Handling incoming customer calls including account inquiries, customer complaints or support issues.