Sales Manager - Head of Central Region
Aramex
Total years of experience :19 years, 5 Months
Was also charged with Operations for Three month
- Leading a team of 30 to rank second place among aramex GCC for new business growth (previously 7th place).
- Defining strategy that maximizing profits and drove total sales growth by +20%.
- On track to achieve revenue targets of +100M SAR in 2015 through setting smart objectives and introducing innovating new revenue streams.
- Initiating a significant structural improvement in the Central Region Sales Team: covering more geographical areas and introducing a female telesales team which resulted in
i. Securing a steady organic growth of 5% across all sales.
ii. Generating a revenue growth in telesales of 10% by tapping into 3000 client database.
- Maximizing profits and adding new business lines nationwide through the execution of numerous special projects and tailored delivery solutions for banks, ecommerce, visa processing and heavy palletized business.
- Working with national and regional leadership teams to refine capacity expansion strategy.
- Key player in establishing new KPI for Business Improvement & Efficiency Team (BIE) to enhance the effectiveness of other departments and to create more service oriented teams.
Operational Duties (Oct - Jan)
• Manage operations; design, implement and continuously improve process. New Incentive scheme Introduced
• Ensure that resources are fully utilized, while service levels and quality standards are optimal
• Work closely with the management to plan a clear strategy for the KSA Operations
• Coach and build teams, develop future mangers and invest in highly potential personnel
- Managed the biggest operation across the aramex network, grew the team by +30% to absorb +100% volume increase predominantly supporting ecommerce.
- Restructure key areas and teams within operations (ground Operations, heavy delivery, inbound & outbound areas) to achieve excellent customer experience.
- Enhance operational workflows, processes, standards and procedures to meet global KPI driving on time delivery to reach 90% from 60-70% in previous years.
- Created a "Special Project" team for customized deliveries and tailored special operations structure for major ecommerce and banking clients.
- Initiated multiple cost saving projects to include route optimization and ground couriers incentives, which reduced operational costs by 20% while improving overall performance.
- Responsible for the logistics requirements and His Majesty's schedule during major ceremonies which included; Davos, WEF - Jordan, Royal Tattoo (biggest marching military show in Edinburgh Castle), royal Swedish wedding, his Majesty's speech at the UN along with other official and royal visits to Spain, Germany, Norway, Russia, Ukraine, France, UK and the US
- Created the Cargo Department, optimized procurement and achieving large cost savings in inbound and outbound shipments serving the entire Court along with His Majesty's private Palace and Office.
- Managing major profitable accounts, benchmarking team's quarterly performance and securing steady organic growth along with acquiring new business for the team to achieve targets.
- Create several corporate accounts across the aramex network coordinating with different teams nationally and regionally.
- Handled diplomatic communications between the Kingdom and EU countries including Spain.
- Coordinated communications between Jordanian government and Spanish authorities.
- Maintained records of Jordanian community in Spain looking after their needs & requirements.
Business Administration with a Major in Marketing. Minor in Spanish
