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يوسف عبدالناصر , IT Technical Support

يوسف عبدالناصر

IT Technical Support·Al-Qabas Almoneer School

Saudi Arabia

Bachelor's degree, Computer and electronic system engineering

Work experience

Total years of experience: 3 years, 7 months

IT Technical Support

July 2025 - January 2026

Al-Qabas Almoneer School

Aswan, Egypt

July 2025 - January 2026

• Troubleshot LAN connectivity issues and ensured stable network access for users.
• Installed Windows operating systems and essential business applications.
• Maintained and monitored internal network equipment to ensure smooth
operation.
• Performed routine maintenance and updates for computers and IT equipment.
• Assisted employees in resolving Microsoft Office and general software issues.
• Responded to user technical requests and provided on-site troubleshooting.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

IT Technical Support

May 2024 - June 2025

Nabaa Company

Aswan, Egypt

May 2024 - June 2025

• Provided on-site IT technical support for employees and departments.
• Diagnosed and resolved computer hardware and operating system issues.
• Installed and configured Windows systems for new employee workstations.
• Troubleshot internet connectivity and internal network problems.
• Configured and maintained printers and shared office devices.
• Assisted users with software installation and troubleshooting.
• Performed preventive maintenance to ensure system reliability.
• Maintained computer equipment and replaced faulty hardware components.
Company industry:
Other Business Support Services
Job role:
Information Technology

System Support / IT Technical Support

July 2022 - April 2024

Focus Engineering Co.

Port Sudan, Sudan •Hybrid

July 2022 - April 2024

• Supported system maintenance and monitored computer performance.
• Troubleshot hardware, operating system, and software issues.
• Assisted in maintaining LAN connectivity and resolving network problems.
• Installed and configured operating systems and office applications.
• Performed preventive maintenance on company computer systems.
• Provided technical assistance to users experiencing system issues.
Company industry:
General Engineering Consultancy

Education

University of Science & Technology

June 2022

June 2022

Bachelor's degree, Computer and electronic system engineering

Sudan

GPA (rating): Very good

GPA (rating): Very good

View attachment

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRONIC SYSTEMS
Intermediate
ELECTRONIC SYSTEMS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
ICDL (International Computer Driving License)
Introduction to Physical Computing: Software and hardware connection
Network Basics (CCNA - Cisco)

Hobbies and interests

تصميم واجهات المستخدم

عن طريق figma