يوسف أحمد

Determine the department KPIs to measure operational
* performance over time.
* Identify process constraints, bottlenecks, and variations to
* expose gaps between actual and target performance and
* discover opportunities for improvement.
* Monitoring on-time metrics and research issues that cause
delays in performance reporting for senior management.
* Responsible for being a primary resource for a wide array of
inquiries that service account managers and their senior
managers may request.
* Effective and informative presentation skills with conceptual
ideas, strategic plans and solutions.
* Creating and applying analytic frameworks to solve difficult
business problems to enhance and strengthen decision
making efforts at all levels.
Service account manager And MDT Coordinator at STCS -Contractor
MDT coordinator, Build an end-to-end process & system and standardize an MDT
workflow . Build an Operational Level Agreement ( OLA ) between SAM team and
NNCC/MDT team to handle all type of

2. Field