Sales & Retention Adviser
Utility Warehouse Telecom Plus
Total years of experience :12 years, 0 Months
• Providing excellent services to secure sales to business’s and residential members. Maintaining good after-sales relationships, keeping records of customer account, and providing detailed information on the different services to upsell.
• Vast product knowledge in Gas, Electricity, Broadband, Mobile, Landline, and Home Insurance and Cashback Cards
• Providing support, information, and guidance research to bring to the clients the ideal co-ordination of comprehensive travel itineraries
• Collaborating with management on sales goals
• Receiving up to 50 calls a day whilst providing superb customer service courteously and efficiently.
• Displayed courtesy and strong interpersonal skills with all customer interactions to up-sale and trigger new contracts.
• Provided setting out as engineers to work on construction sites to ensure the accurate establishment of control networks, setting-out points and datum levels.
• Quality assurance using AutoCAD, which enables early identification of potential survey related issues which may result from errors in dimensional control and setting out errors.
• Understanding and demonstrating customer care and high levels of customer service.
• Displaying good listening skills to identify customer needs.
Team Leading Key Skills Business Enterprise I.T Access to Business
