yousr benmallouga

• Coordinate cross-functional IT and product delivery activities within Agile/Scrum teams.
• Track and consolidate project KPIs, milestone progress, and interdependencies for portfolio-level reporting.
• Administer internal timesheet processes (validation, tracking, and compliance reporting) in alignment with project requirements.
• Design and maintain dashboards (Power BI) to support project health, budget follow-up, and operational visibility for management.
• Document PMO processes, maintain governance frameworks, and support the rollout of new internal standards and templates.
• Identify inefficiencies in internal workflows and contribute to process improvement initiatives across product and engineering teams.
• Assist in postmortem analysis, root cause reviews, and reporting on recurring incidents or project deviations.
• Collaborating with project managers and tech leads to align on resource planning, delivery scope, and risk mitigation.
• Facilitate communication between business, QA, DevOps, and Infrastructure teams, ensuring structured follow-up of build and run projects.
• Support onboarding and training coordination for new tools and PMO practices.

• Owned the product backlog for multiple internal SaaS platforms, aligning features with business objectives and technical feasibility.
• Led backlog grooming, sprint planning, and prioritization with cross-functional Agile teams (dev, QA, ops).
• Translated business needs into detailed user stories, functional specifications, and acceptance criteria.
• Collaborated with technical teams (API, microservices, cloud architecture) to ensure smooth delivery and deployment.
• Coordinated with stakeholders from operations, marketing, and business intelligence to define roadmap priorities.
• Monitored product KPIs and user feedback to iterate on feature sets and improve usability.
• Validated sprint deliverables through functional acceptance and participated in UAT phases.
• Facilitated alignment between developers and non-technical users to ensure shared understanding of business goals.
• Supported performance improvements, incident prevention strategies, and release communication.
• Actively contributed to cross-team rituals: sprint reviews, retrospectives, and roadmap planning sessions

• Manage a team of 6 people in a Backoffice project, and control the quality of the document screened

• Check new collected items and assign them to the corresponding categories and codes

• Plan and direct field operations to ensure the delivery of validated data to clients in a timely and efficient manner
• Lead the field team ( 20 people) to ensure the delivery of high quality, timely, and validated data to clients
• Effectively partner with local, regional, and global stakeholders to ensure alignment of the Operational and Business strategy.
• Provide fiscal planning, budgeting, and overall financial management for Collection Team in the markets.

• Manages Field Auditors virtually and provides technical support to ensure no disruptions in workflow.
• Identifies and responds to potential quality issues
• Makes recommendations on improvements to tools and workflow processes.