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Yousra Mohamed  Mohamed, Receiption

Yousra Mohamed Mohamed

Receiption·Community college of Qatar (Temp project)

Qatar

Bachelor's degree, Accounting

Work experience

Total years of experience: 5 years, 0 months

Receiption

August 2017 - September 2017

Community college of Qatar (Temp project)

Qatar

August 2017 - September 2017

Receiption in college

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Data Entry (temp Project)

August 2016 - November 2016

Ministry of Transportation

Doha, Qatar

August 2016 - November 2016

- Enter the required data on the system
- Preparing and arranging the documents
- Ensure that of full-file, and then scanning
- Reach to the daily target
- Fully support to my team

Company industry:
IT Services
Job role:
Administration

Project Coordinator & Customers Enhancement

April 2016 - July 2016

Cairo Towers

Doha, Qatar

April 2016 - July 2016

- The key contact for assigned Projects
- Provide full support within the company and to clients
- Own complete responsibility of smooth running of projects assigned.
- Coordinate between customer needs and managements.
- To build and maintain relations with Clients

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Customer Service Agent

June 2014 - April 2016

ECC outsourcing

Doha, Qatar

June 2014 - April 2016

Receive telephone calls
Handle all the complains from the customers
Advice the customer of the needed

Company industry:
Utilities
Job role:
Customer Service and Call Center

Secretary/ Administrator

January 2012 - April 2014

Al Soufi Holding

Cairo, Egypt

January 2012 - April 2014

- Perform administrative duties
- Personal assistant for CEO
- process incoming and outgoing mail
- Managing multiple tasks
- Administers the day -to- day operation of the office of the director to ensure accurate, timely, and courteous customer service.
- Coordinates and schedules meetings, processing and preparing all incoming and outgoing correspondence.
- Establishes updates and maintains manual and automated filing systems for confidential and administrative files/ records and / or other relevant important documents.

Company industry:
Manufacturing
Job role:
Customer Service and Call Center

Education

Zagazig university

June 2012

June 2012

Bachelor's degree, Accounting

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

,- Bachelor of commerce, Zagazig university, 2009 – 2012

Skills

Persuasion Skills

Expert

Sales skills

Expert

Microsoft Excel

Expert

Sales

Expert

Customer Service

Expert

CUSTOMER SERVICE

Expert

HUMAN RESOURCES

Intermediate

MICROSOFT OFFICE

Intermediate

sales

Intermediate

Customer Ehnhancement

Intermediate

Persuasion Skills

Expert

Sales skills

Expert

Microsoft Excel

Expert

Sales

Expert

Customer Service

Expert

Languages

English

Intermediate

Arabic

Native Speaker

Hobbies and interests

التصميم
فن الاختيار
الازياء