Yousra Saafan

• Oversee communication with insurance companies, ensuring efficient claims processing.
• Maintain and update CRM systems to track cases and ensure accurate documentation.
• Established a structured procurement process requiring 2-3 competitive bids to improving quality
cost control.
• Insure all travel arrangements and generate itineraries.
• Managed hiring processes, recruitment tracking, and onboarding new employees.

• Managed tuition fee tracking and collection, ensuring timely payments.
• Established clear communication channels with parents regarding financial obligations.
• Developed and maintained customer payment records to streamline financial reporting.
• Addressed and resolved parent inquiries through various communication channels.

• Selected and trained a team of 15 agents from an existing salesforce.
• Monitored and optimized key metrics, including Order Success Rate, Average Handling Time,
and Quality Reports.
• Provided continuous coaching and performance feedback to team members.

• Assisted customers with inquiries, complaints, and technical issues, ensuring high satisfaction
rates.
• Executed upselling strategies as a crucial KPI, consistently achieving sales targets through new
subscriptions.
• Maintained detailed customer records and provided follow-ups to improve retention and service
experience.

• Managed relationships with insurance providers by ensuring seamless claims processing and
provide supporting documents for insurance claims.
• Led the patient admissions process, ensuring timely handling and a positive patient experience.
• Coordinated with different departments to complete pre-admission requirements.