IT Technical Support Engineer
EGIC
مجموع سنوات الخبرة :8 years, 8 أشهر
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
-Respond to queries either in person or over the phone.
-Write training manuals.
-Train computer users.
-Maintain daily performance of computer systems.
-Respond to email messages for customers seeking help.
-Ask questions to determine nature of problem.
-Walk customer through problem-solving process.
-Install, modify, and repair computer hardware and software.
-Clean up computers.
-Run diagnostic programs to resolve problems.
-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
-Install computer peripherals for users.
Assist all our users with any logged IT related incident when called upon.
-Accurately record, update and document requests using the IT service desk system.
-Install and configure new IT equipment.
-Resolve incidents and upgrade different types of software and hardware.
-Resolve incidents with printers, copiers and scanners.
-Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
-Assist all our clients (banks inside and outside Egypt) in all issues related to online and fraud applications.
-Assist all bank users via phone calls, ticketing system (JIRA) and emails.
courses: Security of WSN (wireless sensor network).
courses: Security of WSN (wireless sensor network).