يوسف اسمر

• Developed and implemented comprehensive training programs on wines, sake, spirits (WSET level 2), and Japanese cuisine to enhance staff knowledge and service quality.
• Successfully managed a diverse team of over 70 employees, optimizing daily operations and ensuring high standards of maintenance and service excellence.
• Facilitated daily briefings to promote effective communication and collaboration between departments, resulting in improved operational efficiency and guest satisfaction.
• Championed initiatives to elevate the dining experience, driving customer loyalty and repeat business in a fast-paced restaurant environment.
• Leveraged strong leadership skills to foster a positive team culture, enhancing employee engagement and retention rates.