youssef el okby, Account Advisor

youssef el okby

Account Advisor

Microsoft

Location
Egypt
Education
Bachelor's degree, faculty of law
Experience
4 years, 10 Months

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Work Experience

Total years of experience :4 years, 10 Months

Account Advisor at Microsoft
  • Egypt - Cairo
  • November 2010 to March 2012

Account Advisor: Raya contact center (Microsoft project)
Duties: .Upselling Microsoft products.
.answering customer inquirys.
. Reporting for the daily activity.

Agent at Etisalat
  • Egypt - Cairo
  • May 2008 to September 2010

I was working as a customer service agent and i was supporting the high value team and the complaint team, collection team and i am now join the out bound team (telesales) then joined the retail team

Agent at ecco
  • Egypt
  • October 2007 to May 2008

helping customers in NTCC product
(i'm working now in ecco company )

sales man at Credit Agricole Bank
  • Egypt - Cairo
  • October 2006 to February 2007

sale visa card

Education

Bachelor's degree, faculty of law
  • at ain shams uni
  • May 2006

pass

Specialties & Skills

Microsoft Software
Service Center
Value Selling
Value Based Selling
Retail Products
software ,hardware
customer service skills
selling skills &communication skills
computer & internet

Languages

English
Expert
French
Beginner