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Youssef Mahmoud, Client Specialist

Youssef Mahmoud

Client Specialist·Bloom Financials Inc

Egypt

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Work experience

Total years of experience: 6 years, 5 months

Client Specialist

December 2025 - Present

Bloom Financials Inc

Cairo, Egypt •Remote

December 2025 - Present

• Identify and resolve client issues and pain points and providing quick and effective
solutions.
• Helped retain clients by effectively assessing pain points and delivering reports to
concerned teams for analysis.
•
Work with other teams on updating systems and processes directly affecting client
experience.
Company industry:
Financial Services

Partner Support Advisor

January 2023 - November 2025

Property Finder Eg

Cairo, Egypt •Hybrid

January 2023 - November 2025

• Identify and resolve client issues and pain points and providing quick and effective
solutions.
• Helped retain clients by effectively assessing pain points and delivering reports to
concerned teams for analysis.
• Communicated with different teams to deliver best client experience and increase ROI.
Company industry:
Real Estate

Customer Support Representitive

December 2022 - January 2023

Sutherland eg

Cairo, Egypt

December 2022 - January 2023

• Respond to inquiries, orders, and complaints in a timely and accurate manner.
• Resolve client complaints in a friendly and professional manner.
• Follow up with clients to ensure overall satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing

Data Entry Specialist

October 2022 - December 2022

InvestaCal LLC

Cairo, Egypt •Remote

October 2022 - December 2022

• Helped collect data from various sources.
• Compiled data in worksheets and helped collect useful information to boost the
production of the team.
• Helped management make data driven decisions by providing accurate reports
Company industry:
Real Estate

Subject Matter Expert (SME)

January 2022 - October 2022

Transcom Egypt

Cairo, Egypt

January 2022 - October 2022

• Provided support to new hires during onboarding.
• Provided feed back on strength point and opportunities for growth and development.
• Managed escalations and helped retain clients and provided suitable solutions to their
issues.
Company industry:
Call Centers & Customer Care Outsourcing

Subject Matter Expert (SME)

January 2020 - January 2022

Teleperformance Egypt

Cairo, Egypt

January 2020 - January 2022

• Provided support to new hires during onboarding and answering their inquires.
• Provided feed back on strength point and opportunities for growth and development.
• Managed escalations and helped retain clients and provided suitable solutions to their
issues.
• Followed up on unresolved cases and closing loops in a timely manner.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Sohag University

June 2023

June 2023

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Egypt

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
TYPING
Intermediate
TYPING
Intermediate