youssef mliki

• Manage end-to-end RPO workflows company-wide, generating daily audit reports via SAP ZMM_GRAUDIT and ensuring documentation compliance
across all store locations
• Coordinate Wall-to-Wall (WTW) annual physical inventory counts, preparing stock-take schedules, reconciling system vs. physical variances, and
ensuring accurate year-end inventory valuation
• Monitor and analyze shrinkage indicators across the retail network, identifying variance paterns and coordinating corrective actions with store
operations
• Track and escalate zero stock items daily, working with purchasing teams to prioritize replenishment and minimize lost sales opportunities
• Investigate negative sales transactions and inventory adjustments, resolving posting errors and preventing financial discrepancies in SAP

• Manage end-to-end RTV (Return to Vendor) processes company-wide: initiating return requests, coordinating
with suppliers, tracking credit notes, and ensuring full documentation compliance across all store locations.
• Prepare and present detailed procurement and inventory reports for senior management, including SAP
ZMM_GRAUDIT daily audit reports, variance analyses, and shrinkage summaries.
• Led the management of 5M+ RTV transactions quarterly, driving a 42% reduction in pending RPOs through
strategic process improvements, enhancing supplier return efficiency and inventory accuracy.
• Collaborate cross-functionally with Finance, Wholesale, and E-commerce departments, providing
procurement and inventory insights that support company-wide decision-making.
• Serve as a key support point for stores and warehouse operations, resolving supply issues, aligning stock
movements, and ensuring seamless communication between field and head office.

+ Supervise and coach a team of 11 sales associates.
+ Implemented visual merchandising strategies that
drove +21% sales growth year-over-year
+ Optimized stock levels and coordinated with
purchasing to reduce out-of-stock incidents by 40%.
+ Planned and executed seasonal promotions and
analyzed weekly sales reports to guide decisions.

• Supervised and coached team of 11 sales associates, managing rosters, operational training, and performance KPIs
• Drove 21% year-over-year sales growth through strategic visual merchandising and optimal inventory placement strategies
• Optimized departmental stock levels through close coordination with purchasing, reducing out-of-stock incidents by 40% via demand forecasting and
replenishment planning

• Led purchasing coordination for a full department, working closely with the procurement team to manage
stock levels, forecast demand, and plan replenishment cycles.
• Reduced out-of-stock incidents by 40% through proactive demand forecasting and supplier follow-up, directly
protecting revenue continuity.
• Drove 21% year-over-year sales growth through strategic stock placement, vendor-supported promotions,
and visual merchandising optimization.
• Supervised and developed a team of 11 sales associates, managing performance KPIs, scheduling, and
operational training.

+ Led daily sales operations and coached staff to
consistently meet revenue targets.
+ Prospected and acquired new B28 clients,
expanding the companys portfolio by +35%
« Achieved a 78% recovery rate, improving the
companys cash flow

• Expanded commercial portfolio by 35% through targeted B2B prospecting, contract negotiation, and strategic
account development.
• Managed accounts receivable and credit control, achieving 78% recovery rate and materially improving
company cash flow.

• Prepared commercial proposals and quotations for B2B and B2G clients, negotiating pricing and coordinating
with procurement for competitive and timely delivery.
• Solely managed the companys Jumia marketplace operations end-to-end, handling product listings, pricing,
promotions, and order fulfillment independently.
• Oversaw full e-commerce operations including product content management, pricing updates, and order
coordination across online channels.

+ Managed part of the companys e-commerce operations, including
product listings, pricing updates, and online promotions
+ Managed B28, B2C, and B2G sales operations, negotiating
contracts and delivering tailored solutions to different market
segments.

• Managed procurement operations on a fixed-term contract, overseeing supplier selection, purchase
negotiations, and order tracking with international suppliers.
• Led and coordinated a team of 3 procurement staff, ensuring alignment on priorities, workload distribution,
and performance targets.
• Prepared and presented daily, weekly, and monthly procurement reports, providing management with clear
visibility on orders, delivery status, and supplier performance.
• Ensured timely delivery of goods by coordinating with vendors and internal teams, maintaining supply
continuity throughout the engagement.