Customer Account Manager
Aramex International
Total years of experience :16 years, 3 Months
Managing the VIP TEAM, Top 125 Customers at aramex (High Revenue Customers).
•Setting up the budget & sales targets for my team and the station, along with the sales, product and station managers.
•Planning to achieve the targets of my team, and monitoring my team's performance and motivating them to reach targets
- Using my data and connections to prospect and create leads.
- Cross selling the products and services provided by the company.
- Upselling the existing customers.
- Solving problems and complains for the VIP customers
- put a plan for my team to achieve the target.
- Conduct sales visits to the clients and follow - up for their need for our services
- Source and Identify new clients
- Promote aramex services & products to customers to obtain new business opportunities.
- Maintaining and increasing sales of My Company’s products.
Handling the international, domestic and cargo (sea, air and land) inquiries from client queries and calculation for quotation to secure the business.
•Handling more than 250 accounts (Government Co., Hotels, Oilfield and Heavy Machinery)
•Resolving Customer queries and complaints, regarding sales and service.
•Providing recognition and feedback to the Customer Account Manager.
Operations Team Member 29/5/2004
•Handling Express Outbound Operations process and procedures
•Trained new Operations Members (Ground OPS, Express OPS & Domestic OPS)
•Acted as Operations Team Leader in the absence of OPS Manager
•Handling special projects or shipments which needs special handling
Kadmous Transportation and mail delivery
Operations Team Member 23/6/2002
•Taking care of the domestic operations.
•Cover the cashier in some occasion.
•On spot delivery agent for some urgent shipments for VIP clients.
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