Operations Manager
Domiono's Pizza
Total years of experience :19 years, 11 Months
● Identification of market opportunities and monitoring of national competitors
● Development of sales targets and financial plans via accurate forecasting and market analysis, consistently exceeding set goals
● Assessing company performance and implementing action plans for increased productivity
● Budget management, allocation of branch funds, and setting financial KPIs
● Fostering a motivated and knowledgeable team environment, leading from the front
● Focused on continued learning & development of area managers, from the recruitment process onwards
● Maintenance of excellent Customer Relationship Management standards
● Ensuring legal compliance and adherence to company policy
● Mitigating HR issues involving major internal investigations
● Devising strategies to increase growth in under-performing areas
● Financial reporting
● Lead and motivated a team of 120 over 5 stores
● Performed branch audits to ensure legal compliance and ensuring adherence with company policies, industry regulations, and ethical standards.
● Identified and created growth plans for underperforming stores
● Monitored and produced reports on store performance, implemented growth strategies and marketing plans
● Provided and delivered development plans to staff
● Created KPIs and delivered well above
● Managed store operations, including scheduling, stock control, and quality standards
● Budget management & financial reporting, and analysis
● Store performance monitoring and reporting
● Successfully recruited and trained managers, providing comprehensive mentoring and guidance
● Budget management
● Set KPIs
● Implemented marketing plans aligned with company strategy
● Ensured excellent customer service