Manager Business Development
Intratour Travel Agency
Total years of experience :17 years, 6 Months
Working closely with the marketing team to develop the marketing plan, to match with the company strategy for
marketing and marketing penetration.
• Managing the operation team.
• Events & Mice Management.
• Handling the VIP corporates travel arrangements.
• Opening New booking systems.
• Preparing the TNA’s and Training the operation and sales departments on quarterly basis to hit their targets and ensure
company profitability
• Dealing with disciplinary matters and customer complaints.
• Arrange ticketing reservations and routing for passengers using Amadeus system.
• Arrange domestic, outgoing tours, trips and honeymoon packages.
• Achieving profitable growth at all levels and transferring friends and business connections to customers.
• Identifying market researches needed to develop the company's products
• Coordinating between the management department and the rest of the company, which help strengthen the status of the
company's competitive.
• Submitting annual proposals to contribute the development of the company in order to solve the expected problems that
might happen through the year.
• Review monthly financial reports and providing departments with it compared to budget planning.
• Acting fully in charge of General Manager responsibilities whenever needed.
• Responsible for staff recruitment, selection, training and development planning.
• Prepare reports, with the objective of keeping the General manager fully informed with sales, operation and training stuff
• Arrange ticketing, hotels, etc. reservations and routing for our key accounts using Amadeus system.
• Attending all the meetings and preparing full meeting agenda and minutes.
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff TNAs.
• Dealing with disciplinary matters and customer complaints.
• Review monthly financial reports and providing departments with it compared to budget planning.
AutoCAD 2D - 3D, Corel Draw. Photoshop, Illustrator
• Soft Skills Trainings
• Customer Service for AT&T.
• Working at the billing and selling department.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Up sell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Achieving targets and same day revenue.
• Research misapplied payments.
• Working on 9 systems (CCTP, CRM HSI billing, BOSS, SORD, Exchange plus, Express Pay, CPSOS, Ease.....)
• Handling approximately 70 calls per day and reporting daily to the team leader.
• Provide on-the-job training for new employees.
ArchiCAD Software Seller.
• Reporting each quarter forecast to Graphisoft in Hungary.
• Preparing sales plan and quotations for Alex and Cairo branches on quarterly basis.
Youssra Roushdy
• Following up with existing customers and implementing new software features to them in order to upgrade their old
versions.
Designing CAD (interior drawings) 2D/3D.
Graduation Project: Natural & Nature Science Museum. Project and Overall
Self Studied, Marketing By Kotler Soft skills and management training courses completed Amadeus selling platform