Yu Yu Lwin

Greeting customers and providing detailed information on
menus.
Multi-tasking various front-of-the-house duties and collecting
the bill.
Able to perform well in fast-paced environments.
Take customer orders and place food orders in the
appropriate tables.
Receive payments and present change to customers.
Respond to customer inquiries, issue receipts, and record
customer suggestions.
Function as the hostess and make reservations for
customers.
Manage the register, including all credit card and cash
operations.
Ensure a balance of the register at the end of the shift or
working period.
Making the daily order to warehouse.
Effectively communicate with Kitchen Staff to make sure
orders are accurate and delivered promptly.
Other duties and responsibilities related to the position.

Management the call center operation (Fiber Broadband, E
wallet and Mobile Channels).
Control the manpower and keep drive the KPI and also
agents performance (Quality).
Made the monthly schedule for agent and overtime.
Report to Complain solving team if critical incident was
happened.
Report to supervisor about agent call productivity and hourly
all channel KPI.
Collaborate with outsource company which for new product,
Critical incident and also agents performances.

Solve the complain about food delivery process via Live
Chat and Email.
Manage the Team QA scores performance and keep drive
the SLA and also AHT.
Making Weekly, Monthly Follow up called with Malaysia
Team.

Solve the complaint about SIM card and sale Telecom
product via Facebook, Viber and live chat.
Check the SIM card of overall usage from CIM system.
Manage the Team shift by shift.
Making Weekly/Monthly report Quality Audit and leave form
records for Agents.